I went to Gabon in West Africa via France for aircraft change. As usual on arriving at the airport the phone was bombarded by vodafones rates and terms messages.
I arrived at Libreville several hours later then another short flight to Port Gentile. Two days later I received another vodafone message of the same ilk. Granted it did say welcome to France but as Gabon is part of the French colonies I thought that was the reason for the message. It informed me on the rates and as they were the same as Europe I thought great I can Phone my girlfriend work associates who were also in Gabon at a reasonable price. To my horror when I returned home to find myself a bill for £697 pounds. Vodafone will not budge on this bill even though I have said it was a very misleading text to me. THEY ARE NOTHING BUT A BUNCH OF PIRATES. Another happy customer who will now drop them kike a stone not that they care. But hey vodafone when you text someone telling them calls are 24.5p text 8.1p DO NOT CHARGE THEM LATER DOWN THE LINE £1.65p a call and 35p a text. ROT IN HELL YOU THIEVES
I have been with vodafone for a few years now they treated me like rubbish ripped me one on a bill i never got to the bottom of. I am now with tesco mobile and its a breath of fresh air i will never go back to vodafone and wouldn't recommend them ether only if you want to get ripped off
i have been with vodafone for a mouth now and the coverage is good here and there but i would not say they are the best but you get a good deal with them i was paying $130 with telstra my bill now is $50.00 a mth now you cant that not a good deal because i am saveing $50.00 or more a mth and yes there coverage is not great but it the deal that is the good to me not the coverage but its not all good because i went over my bill and they change more then what i uesd so be very care if you use too much of the data of calls but over all good
They are pretty poor in terms of customer service. Often the representatives fail to get the point you're trying to make and many of them have a different version of the truth. It is a lottery as to who you get when you call through. Staff have no flexibiliy to make decisions at the lower ranks to put things right. I've had to escalate complaints all the way to the CEO's office to be heard previously and when you get that far and threaten them with action they're pretty good at sorting the issue out, but shouldn't the employees all be trained to all have the culture of treating the customer fairly and providing a good experience? The true test of a company is when you have a problem and Vodafone isn't very good at getting simple things right.
And come renewal time there is the usual bi-annual battle of trying to get the best deal possible and threatening them to leave because they don't reward customers who have been with them for years.
On the plus side, Vodafone reception is good and I rarely have an issue getting a signal. I'd move if I could but to who? O2?
Have recently joined the network, wanted to get onto a more professional Network after the nightmare that was Three Mobile!
I got a great deal, and I felt more than happy with the details, phone minutes etc, however when trying to arrange the delivery of the handset, they were less than helpful, ending up with me driving into a store! I mean, the delivery was "failed" twice, the bills however, seem to find their way quite successfully.....
Speaking to a lovely guy from vodafone customer services on the phone made my day. Helped with bills i couldn't pay yet as i'm struggling a bit this month to pay bills straight away due to place of work closing down, sorted my account right out and understood what position i was in . Didn't catch his name but he helped me sort through it all and even helped send another sim card to me as the replacement i received couple weeks ago was the wrong one .
If you're polite to them, they'll be polite back!
I have been a loyal customer of Vodafone for over 15 years. On renewal of my most recent contract, Vodafone told me there was stock of the phone I wanted, when in fact there was none. On asking for my money back, they refused and sat on it for a good month before I eventually received my handset. The Customer Service dept would not do anything about my complaint and stone-walled me every step of the way.
Additionally, for the past 4 to 6 months, there has been serious issues with reception in central Brighton due to ongoing problems with local transmitters, amounting to there being effectively no signal for at least 65 to 70% of the time during business hours. (This severe impact to network coverage is ongoing). My complaint, which was eventually escalated to the Customer Relations Team was not taken seriously at all. Issues I came up against included: One department refusing to transfer me to another, agents refusing to give me their full name for my records and even management not listening, being abrupt and stone-walling me when I was trying to escalate my complaint. Furthermore, every person I spoke to seemed to say something different and were even economical with the truth on a few occasions, lying about details of the complaint I had raised. Vodafone were utterly unwilling to entertain any kind of reimbursement and even refused to pass me on to head office when I requested to escalate the matter further.
I have never had such an awful experience of customer service, where Vodafone staff have been misleading, less than honest and extremely unhelpful.
If you're thinking about Vodafone as a network provider, don't do it!!!!!
I closed my account over a year ago, and I'm still being billed, and now they are chasing for an overdue invoice, they own me money.
I've contacted customer services many times each time I'm told its fixed, weeks later I get a bill or a reminder
Will never deal with vodafone ever again.
Have a contract phone - assured I would get a signal upon purchase - Lie!
Well, maybe if I drive a mile down the road, tie my phone to a kite and fly it 30 feet in the air, then maybe, just maybe I might get a signal etc etc
Customer service is PURE GARBAGE - They promise wonderful things and then nothing, they promise to call you back, never do! - Nothing ever gets resolved - Avoid Vodafone at all costs unless you like being lied too, deceived and end up with a mobile phone that you cannot use.
Here is an idea for Vodafone - Stop advertising on Formula One cars and spend the money building some more masts instead!
Damn useless company, wish I had never got involved with them - AVOID!
Do not use this company, they will try to rip you off at every opportunity. Even when you have caught them red handed they will not give you your money back they put you on hold for 20 minutes at a time in the hope that you get fed up. I am so am beginning an action in the small claims court
Miss Marchand found this review useful
Pre-ordered iPhone 5s, was told 2 - 4 days delivery for the 32gb (if the 16gb was in stock id of ordered that)
Was told it was at the store, drove through terrible traffic to pick it up, apparently it had got lost. They said they would dispatch a new one out for me. Chased this 2 weeks. Had phone put down on me three times while trying to speak to a manager. Kept telling me id get a call within 48 hours, I never received this. I said i just want my money back I dont want a contract with you if your customer service is this bad.
Was then told id have to wait for the phone to be delivered to the store & then return it as they cant give me the £99 deposit back without this happening!
Was Eventually had to submit a complaint to the directors office, where someone did ring me and told me they had refunded my account £54 and id receive the next payment in a week to total it up to £99.
Disgraceful Customer Service!
I called Vodafone querying some additional charges on my bill as I'd recently been to Egypt and briefly used my phone. I knew I'd have a higher bill which was fine but wanted to get a figure.
I was told 1 figure by a call centre adviser, who then checked this with his manager who confirmed it was the correct amount.
I checked my Vodafone app a few days later and the bill had increased,
I then received an email stating it was actually £57.00 more than the original cost!
I queried this with them and was told that I was given the wrong information, not only by an adviser but an manager also!
I asked to speak to a manager and was told that this isn't the procedure and will have to arrange a call back as they need time to listen to the call and establish what was said, I understood this as I'm a customer service manager myself.
I was told that I would get a call back within 5-7 days, although, it takes minutes to find a call on the systems and to listen to it, but reluctantly, I accepted this.
I called back today (9 days later, 2 days after the deadline for the call back) and expressed that I was not happy whatsoever as no call back has been received, no email or text, absolutely nothing.
I asked to speak to a manager and was told that there aren't any available and would have to arrange yet ANOTHER call back, which is to be completed within 24-48 hours.
I disputed this and asked how I can trust this is going to be done as the first call back wasn't completed as promised, so they haven't got a good track record.
I again asked to speak to another manager and was told the same thing and that procedures need to be followed. Although, their procedure wasn't followed originally!
I asked for the name of the CEO and was told that he doesn't know who he is.
I'm now reviewing complaints that have been made to Vodafone recently and the outcomes.
I'm documenting everything in case I need to refer it to OFCOM as I do not believe I'll be getting this promised call back.
It's now a waiting game..
Miss Marchand found this review useful
I was with vodafone for 6 years, and had a mixed bag of customer service experiences. The network itself is good - signal availability and quality is high. Some of their technical infrastructure (upgrade system / billing) and their customer service let them down. The billing system is awful. I had two phones on my account and far too frequently there was a charge to contest on one of them. To be fair, Vodafone agreed to rectify these where they were in error, but sometimes only after much arguing and several phone calls. The staff are generally OK, and in fact are less helpful and polite at supervisor level. You can, however, tell that they are reading their polite phrases off a sheet and it all feels very impersonal.
The reason for 1* is they botched my final upgrade and were overcharging me for months. After several phone calls of being fobbed off by staff and an extremely rude and unhelpful supervisor who insisted they had no recording of my original upgrade call, I took to twitter. They instantly offered to correct the issue now that the complaint was in the public domain; but back on the phone, spoke like they were doing my a favour by honouring their original upgrade offer! This issue took 2 and a half HOURS worth of phone calls to fix and broke the feeling of loyalty I had towards the network.
I recently went to Cuba for 2 weeks and before I went, I phoned customer service and asked about any international usage packages so I wasn't bankrupt when I came home. I was told by Gurtesh in the Cairo call center in these exact words "as long as you use wifi, you will not be charged for using the internet". He went on the tell me quite patronizingly that wifi is through your handset and not your SIM. I checked into my hotel, bought wifi access cards to last my holiday and kept in contact with my partner and family back home. I used facetime connected to wifi and Facebook and I sent a handful of emails so I could keep in touch with my uni tutor.
I contacted Vodafone customer service as I had sent a few texts whilst away as well and my bill was £289.84 due to data usage. I expressed a very explicit verbal dissatisfaction with this to the adviser at the fact that I had been lied to by a colleague and while I know I was wrong to swear, I think it is far worse that the adviser swore back at me. I can be extremely hot headed at times especially when faced with a phone bill as big as my mortgage but I always apologise when I'm in the wrong. I got no apology from the adviser, just a Supernanny style warning that if I did it again, she would hang up. I'd have preferred her to hang up instead of cursing me out if I'm honest!
I've posted this on the vodafone forum too and the response from the "expert" was to check that my data roaming was off and/or my cellular data. I've checked it and the only one that advises to be turned off when travelling is the data roaming as it specvifically states on the iPhone that it incurs costs abroad. The cellular data says it disconnects all wifi access and email etc which I still needed. As far as I was concerned, the expensive bit was disconnected and that was of my own initiative, not even at the advice of vodafone.
To top it all off, they want to charge me so I can see the bill and I have been hung up on by 3 advisers today when I ask to speak to a manager. They all state there are no managers on the floor which is illegal as a manager has to be present at all times to deal with issues and complaints which is definately what I want to make but I am being refused at every turn.
I feel a bit cheated that I've had to resort to writing on a forum to express my comments but it seems the only way to get it seen by someone with a bit of power about the situation.
I have rated this one star because I have to, not because I wanted to.
I have had the most unbelievable experience with vodafone with whom I had been a loyal customer for sixteen years (more fool me). I waited for over an hour on a hot saturday in some discomfort in their Princes Street store.The phone was eventually sent away at which point I asked if it was still under warranty. They said yes so no problems. Five days later I get an unintelligible voicemail from the repairs department basically saying it wasn't under warranty. There followed a series of emails until eventually I had a text saying "your phone's ready to collect, bring paperwork" etc.Silly me again.... got to the store , one mile walk twenty minutes wait this time to be confronted by an assistant who obviously had no knowledge of the history (not her fault probably) however she was unfortunately extremely offhand and to add insult to injury expected me to sign for a useless phone. I admit at this point I raised my voice (no swearing or personal abuse) only to be ejected by the lady and another assistant!! It would make a good headline "Pensioner ejected from flagship Vodafone store "!!
I should also add that at the start of the whole saga I sent a registered letter to their head office - no reply.
I am a PAYG customer. I choose to use the Freedom Freebee packs, but I constantly run into problems every time I try to activate a pack. When I've bought the packs I've always had to chase up Vodafone to activate it by calling them and speaking to a adviser - a chargeable service even for a paying Vodafone customer! if this is not bad enough, when I try to use the the contact numbers, I get cut off from the automated service before I even get a chance to resolve my issue. Complete waste of time and energy. No point working yourself up wasting your time with this useless network. Choose a different network. As soon as I use this last freedom freebee pack (if I ever get it) I know I will be.
Firstly they blacklisted my phone for no reason, after a week of back and forth with the 'support team';I eventually found out when sending the phone for repairs that this happened. it took another 5 days to unblacklist. Now I cannot receive texts, they keep telling me the Sim has not updated - spent hours on the phone and chat support to be told the same thing over and over - that doesn't work. have got a new sim, still does not work. 8 days later they have still made no effort to rectify. Pathetic!
I have a mobile phone with Vodafone on a contract. I got a call from one of their sales asking me if I want to switch my other mobile to them. We agreed to upgrade the one I already have and to switch the other one. Three days later he called me and said he can get me iphone 5S instead of iphone with no extra cost. I said fine and I asked for the delivery of both phones. A week passed and no phone delivered. When I called I have been told both orders have been cancelled with no explanation. I didn't have time and I said fine but to my surprise an iphone 5S delivered the next day.
This is the new one and they will not upgrade the one I have. I insisted that the sales guy mislead me and they should listen to the call.
A manager called me and he agreed to use the new phone as an upgrade. I asked to use the old number in the new phone.
It almost two weeks and Vodfone can't get swapping the old number to be used with the new phone right.
I just can't believe it.
Every time I call I have new requirement or new story. I nearly gave up.
I've just tried to get the new iphone 5s on contract only to be turned down after I was asked to ring a number upon which the operative asked me two further questions regarding a credit card which I took out in 2011, such as what is my credit limit to which I replied I haven't got a clue as the card was a store card that was suggested by the staff to take out to save money on the purchase which hasn't been used since and is now about to be closed down as it hasn't been used since and the second question again was something similar which was activated in 2006 due to the requirement of the contract again it is now dormant and totally forgotten about. All this despite I was on a contract with Vodafone for 10 years before going to pay as you go as circumstances changed which I have been on for the last 3-4 years, have no credit issues, have spoken to customer services, told to email credit liason, of yet no reply and also spoke to contracts to which the person stated he would speak to his manager and see if he could get this overturned and would get back to me within 72 hours at the latest that was 5 days ago. So now time to go to another provider and forget all about loyalty.
This was the icing on the cake for me... Me and my family have had endless problems with getting signal and apparently its not their fault. Hmmm!! Whos is it, O2?
I then get a text on 11/09 saying I need to change my payment methods to Direct Debit as they will be introducing a fee after 30 days. I then on 30/09 call up after various attempts to set it up online, to be told I am going to be charged.
Hang on, it hasn't been 30 days. I then, pretty much, get told that I was going to get charged regardless to the text they were just telling me if I didn't want to carry on getting charged I needed to swap methods.
Ok, so where was my text warning me if I don't pay direct debit I'm going to be charged? THERE WASNT ONE... because they just want to charge you for anything they want!! Only reason I paid as I went was because I used to get paid weekly.
After 8 years with Vodafone, I cant wait for my contract to end so I cant move elsewhere.
I am not going to waste my time on writing to much about that company but if you do not want to have your time wasted DO NOT EVER SIGN WITH THEM.
That's just a good advice. They do not care about you as a customer, they only care about the money they can get out of you.
THE WORST MOBILE PROVIDER IN THE UK BY FAR!!!! (SORRY FORGOT ABOUT TALK TALK)
I have been trying since APRIL 2013 and it is now SEPTEMBER 2013 to sort out my online account. Get told it is computer problems!!!
This needs to be brought to the public's attention!!!! It is appoling and the customer service is just as bad.
Can I compliane to someone who will listen?
They are a waiste of space
After 15years with vodafone I will be leaving them asap. I have had issues with data reporting. I have 2 x vodafone apps, 1 x iphone 5 data counter on my phone & when cmpared to vodafone internal data system all show different amounts, 1.7GB to 4.1GB. Obviously this is a customer fault & vodafone can do absolutely nothing to assist. I have a data hungry phone & that is the end of the story as far as they are concerned.
Heres my synopsis to date:
I added 1GB to my standard 2GB account for August & on the day it expired I was told that I had already been charged an additional £5 for exceeding my limit even though further conversations with vodafone showed this to be incorrect they decided as a show of 'goodwill' they credited my account. Note: they didnt say it was a mistake, they paid goodwill - stretching the KPIs for OFCOM a little there.
To ensure this was not my phone, I visited a genius (from Apple) who checked everything on my phone & concluded that there is nothing running, let alone installed, that would be causing that amount of data usage in one month.
2 weeks later and my current data has gone out of control. Several unhelpful phone calls later, visits to shops & live chats has resulted in me finding out that vodafone take 72 hours to update your data, no two service representatives give you the same answer, 48 hour call back on escalations means 5 WORKING DAYS & not 2 days like you would expect, 3 attempts to call back does not exist, two of my escalations have resulted in callbacks of 2 attempts in about 1 min & 1 attempt which the network dropped me!!! You then get a message saying thanks for contacting vodafone & everything is now sorted.
Here is the beauty though, after informing me of this next point they are now backtracking & denying it. Any data used on an unbilled period is carried over to the next period even though your contract is for a set period - in essence they 'double charge' you this data & usage.
One last point, I am in London where you would expect good coverage, however at any grouping of people (train station, stadium, airport) the phone will tell you it is receiving 3G but it will not work,the little icon just keeps spinning.
Sound like a company you want to waste money on? Go somewhere else, you only have yourself to blame if you choose vodafone.
I have requested my file so that I can lodge it with OFCOM.
My Wife and I have been with Vodafone for over ten years, since retiring we were not using the minutes on contract and decided in July to convert to Pay as you go keeping our numbers, this worked out fine for me but did not suit my Wife, she has gone back on a 12 month sim only contract, the problems started with the first bill being not correct because the Vodafone staff had not taken my bank details and re set up a Direct Debit, this was sorted after many calls to Customer Services and I use this term with disdain.
We now have a problem where my Wife has no access to her account, if we try her number it just leads to my pay as you go account, over the last five days starting Saturday 7th September, we have phoned and spoken to, Susan,Ryan,Pauline,Victoria,Carol,Tarek,and today Jodie, every day we have been promised that the problem would be solved in 24 hour it has not.
Vodafone is denying my Wife access to her account online and as she is signed up for paperless billing so has no access to her account! today we asked to talk to a Manager and Jodie tried every thing under the sun to stop us doing this, she finally relented and told my Wife she would get a call in forty eight hours, this is disgusting service from one of the big boys who do not give a hoot about their customers, pity we could not all withhold payment as a protest, they would soon get the message, people have the power to make or break a Company, if I knew how and was forty years younger I would do this.
Now over 96 hours and no manager has bothered to phone my Wife, I have escalated this complaint at 8.15pm Friday 13th September to customer operations director Mark Bond, we have had an automated reply stating they have received our email complaint, not looking good for Vodafone!
Will keep you updated for you all to see how long it takes Vodafone to do this one simple task.
UPDATE Monday 16th September 1900hrs
This morning my Wife while out had a call from Natalie from Mark Bonds office (he did not phone so you can see how important we are to Vodafone) and was told that she had registered my Wife for her account and she would be able to log in when she arrived home! She arrived home at 18.30hr and no she could not log in again, they must think we enjoy keeping up this total farce! We do not! Going back to Mark Bond and then to report them to I believe Oftel, look out for further updates from this totally incompetent company.
I bought on contract a samsung S4 within 1 month (24days) the screen crashed totally blank. I have been with vodafone for 8 years +. I asked for a new phone to be sent they said I had a contract with vodafone and therefore had a 7 day return only, how the hell would i know the phone would be useless in 7 days???? I was passed around various people in Egypt who were absolutely rubbish. They offered a repair with a 3 week turn around!!! I said thats not acceptable for a phone that's only 24 days old. They just said vodafone policy and hung up. AVOID VODAFONE if things go wrong they do not want to know!!!!
Sarah Canway found this review useful
Further to my last shambolic customer experience with Vodaphone I would like everyone to know the following:
I have since rang vodaphone twice to pay my phone manually (because I refuse to give them access to my bank so they can help themselves) and on both occasions they have asked for an amount twice what my phone bill should be, the first time in September they started off asking for £70 which subsequently went up to £90 after wasting the next 35 minutes of my life arguing and being shunted about numerous different departments I eventually got my bill amended to the correct amount, I was then assured this would never happen again.
Can anyone guess what happened today when I called up to pay my phone bill? Yes thats right we started with vodeophone’s favourite game “lets double the cost of your phone bill and see if your silly enough to pay it” 40 minutes of arguments and shunting around different departments later I eventually get my phone bill adjusted to the correct amount.
If anyone from vodaphone is reading this I would love for you to contact me and explain to me why you seem to think it’s totally acceptable to try and steal money from me, and then when I object to this I then have to waste 40 minutes of my life arguing with poorly trained members of staff, bearing in mind this is now the 3rd consecutive time this has happened. I never used to have a problem with your service but over the past year it’s got worse and worse and the service levels you now offer your customers are quite frankly a joke.
I have posted this on my twitter and face book accounts in the hope that I can at least stop you gaining anymore customers because your organisation is a complete shambles.
I look forward to seeing what figure you pluck out of the air next month as you attempt to rob me yet again, but please know that I will be recording the comical series of events that will no doubt ensue and I will be uploading it to my YouTube channel in the hope I can stop anymore people having to go through this painful experience that I have had to endure for the last 3 months.
I would say I will be waiting for a reply, but I think we both know you DO NOT VALUE YOUR CUSTOMERS.
Thank you again vodaphone for turning what should be a painless experience into something I can only describe as having my teeth pulled out minus anaesthetic .
So I ring up to pay my phone bill for the first time after someone at vodaphone decided to change my price without asking me, after I was assured it was all sorted. The person on the phone at first my bill was £90, then it went down to £70 after wasting another 20 minutes of my life my phone bill was finally adjusted to the correct amount of £40. I would advise anyone who is thinking of joining vodaphone to think again as they have no idea what customer service is and I’m pretty sure they just pluck a number out of the air when it comes to charging you. An absolute shambles and I will be telling everyone I know about this horrendous experience in the hope I can stop at least 1 person making the same mistake as me and joining vodaphone.
Sarah Canway found this review useful
After viewing all these reviews I found vodafone no hassle with my contract. The network is always in reach for me and always the fastest 3G internet! I haven't contacted them through the phone yet because I've had no problems, but then again if you were to find a different network provider you'll probably have same issues. The only downside I can think of is that they don't offer unlimited internet, just a 1GB internet package, which is plenty for me but can be a issue for others.
When I signed up to Vodafone (business contract with 7 handsets) I specifically asked how the insurance policy worked. O2 have a next-day exchange policy and I asked Vodafone if they had the same. I was told that they did.
One of the handsets now has a broken screen and Vodafone have told me that I need to the take the handset into the store (which is about half a day's round trip) and the handset will be repaired in 3-5 days.
In short, Vodafone are a bunch of liars. I shall be moving away at the end of the contract period.
Sarah Canway found this review useful
Same as Three, Lie about contracts, pricing etc. Won't let you cancel without a charge even when the contract is up. Avoid. The reason it's not a 1 star is because the signal is decent in London.
Have been with vodafone for almost 2 years now and can safely say will not be staying any longer than needed. Was promised when taking out the contract I would be able to upgrade my phone within 6 months something which sold the contract to me, after enquiring at this period with staff instore and on the phone I was told as I do not have it in writing this would not be possible and that it is not something the company offers! Obviously trusting people's word is not possible with this company! I also opted to receive all of my bills online what a brilliant idea you would think, and yes it would be if I could actually access the account! Each time I attempt to log in to my account I have to call vodafone cancel my account and re-register! Very tedious! All I can say is roll on November when I can be clear of this awful company!
Terrible company, i was promised on upgrade a price that was very reasonable so accepted. Upon further questions after the upgrade had been added i was told i wouldnt get it at the pre upgrade price and it would now be a whacking £20 extra each month. They said i wasnt actually eligible for the offers i had originally been promised and wud have to pay the extra £20 each month - i would never ever pay this much for a phone contract . If I hadnt been wise enough to question and check my account on line and questioned them when the price of my contract was at the higher price i would of been simply trapped into another 2 years with this rubbish so called company. Initially i was told this amount would change at midnight - which surprise surprise did not. So called them to be told i was not now for some mystery not eligible when prior to upgrading i was ???? I gave them all the correct info they asked for and was told i was eligible as a member of their family is in the same situation as myself (its amazing how many of them will say they have the same situation etc etc just to get you to trust them - it happened twice to me within the space of 5 mins with two different members of staff. To get them to realise and agree total responsibility was virtually impossible. Their opinion once they have you locked in again is "tough"!
They did eventually agree that I was miss sold but to cancel the order of the new phones was again virtually impossible. I would never ever go with this company ever again and cannot stress more strongly than not to believe what offers you are accepted prior to upgrading. I now have been told the order cannot be cancelled as it is in progress which i do not fall for at all and that I have got to accept delivery then send them back myself and then wait for them to receive them in order for my contract to revert back to what i had originally. The stress this has caused and my time wasted is unbelievable - do not join them please go with another company if you want exactly what is said on the tin and not be conned into signing up for something that you have not agreed to!!! Total illegal sales techniques and from the look of it on here is not in any way an isolated case!!
I have been with Vodafone for roughly 13 years and I have completely lost faith and patience. You do not get any loyalty as they recommended to me a price plan after speaking with them, which was absolutely useless!!! I went over my usage by 300 minutes and was charged £180. How can I usually pay £40 per month and then get billed £180. I have not been abroad so I have been badly advised on price plan and they did not let me know I had gone over my usage. I am furious and disappointed that a company I have used for years have provided me with such a terrible service. Another issue is that I work as a local director so move around offices a lot. I have had serious issues with getting reception in a number of our offices. One which is in SW London so how can I not get any reception at all. I now find out after complaining that I need to pay over £250 to get out of my contract. Such a shame as I had enjoyed Vodafone, but after paying £232 on a months bill, which was due to me struggling to hear anyone because of the reception, they clearly do not care about their loyal customers.
Good for getting signal everywhere, however most of the time it's blue circle (only good for sending SMS messages and calls). As a smart phone (iPhone) user, getting 3G is important, otherwise what's the point? May as well just get a £20 phone from tesco or something.
I don't get 3G in any part of Derby city centre (excluding the Vodafone shop), and I was surprised when I didn't even get 3G in some parts of central London, compared to three where I got fairly fast 3G everywhere I went. On one of the rare occasions I actually do get a 3G signal, it's slow, really slow. I was really disappointed. If I want 3G I usually need tether to my iPad (on three) when I'm out. Not very mobile. Unfortunately I gave Vodafone the benefit of the doubt and decided to stick with them past my 9 days cancelation period, wish I had just given them the phone back and gone with three again, they are cheaper, give you more data allowance and have better 3G coverage. Yeah vodafones customer service is better, but if a provider is decent, you shouldn't need to deal with the customer service department.
Using this service was a voyage into the darkest void of technology that sought to wreak havoc on an otherwise beautiful trip to the amazing country of Germany. I don't even know where to begin, so I will try to break it down. First off, the staff at Vodafone store are more interested in standing around looking like Abercrombie models than to help you figure out how to use their product. In trying to operate this device , if you accidentally put in the wrong pins the phone locks you out and you are forced to sleep at the train station because you can't retrieve the numbers on your phone. It's a real comfort to get a voicemail from a host 6000 miles away saying your daughter didn't come home that night. The Blau card in Germany is a joke since no convenient refill kiosks could be found unless you performed a secret ceremony to manifest one. You can't charge the CallYa plan online by increments of 50 € on the German website because you get a security message telling you it was cancelled, but oddly enough you can make two CallYa top ups for 25 € . Even after you top it off with CallYa, you still can't use the SMS because nowhere on the site does it even explain exactly what is included in the 25 € . What does it include? NOBODY KNOWS IT’S A MYSTERY!! It's like my money was captured by cackling trolls and thrown down a Euro hole never to be seen again. If you want to call Vodafone for help they give you the option of speaking with an English agent and you press 0. It's nice to know that after 10 minutes you are connected to an agent that doesn't speak ANY English. You can use your best broken German to explain that you are in hospital and your device isn’t working so you had to swipe a phone from a sleeping patient to call home. The thought of stealing one off a corpse starts to cross your mind as a viable option. Apparently after hours at Vodafone there is only a solitary Fraulein floating in space taking care of the entire country and can only respond that she's sorry and can't help you at all.
So if you ever visit Deutschland, please take time to invest in adding the international service to your own telephone and do not consider using this system unless you want a REAL PAIN IN THE AUSLAND.
Now when this is over, said device will be crushed, blowtorched down to atomic levels and buried six feet into the earth. I put a curse on every wire or cable you ever lay on this planet. A fire will be erected on the top of what bits are left so that the memory of it will be scorched forever to never again see the light of day. Nein Danke Vodafone.
I would not allow my worst enemy to take out a contract with Vodafone. Please be aware that you can never downgrade your contract so if you are locked in a 24 month £32 tariff and wish, as I did, to downgrade due to receiving a company mobile; vodafone will tell you NO! Also, the customer service and network signals are poor and need ungrading. There have been several times where I would receive a voice mail and not actually get to pick it up until a day later. There are just too many other customer friendly and "value for money" mobile networks in the UK to waste my time with Vodafone. I paid to terminate the remaining months of my contract and I would never use Vodafone again; not even on pay as you go.
If you then have to call customer service on191 both Indian and Egyptian offices WILL PUT YOU ON HOLD for 30 mins THEN CUT YOU OFF. If you then email these 2 offices they will request you fax your driving licence or passport to prove you are over 18. If you need to have the CONTENT CONTROL removed their shop staff will lie saying the computers are down today.and tell you to call 191 yourself. If you email about the C.C. they need your credit card detail to deduct a pound Stirling to pay for the C.C. removal. This is simple fraud and deception. I HAVE REPORTED VODAFONE TO TRADING STANDARDS AND O.F.T. In UK.
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