Worst network I have been with. I had no signal at work or at home and therefore rendered my iPhone just an iPod touch. They were not interested and offered me nothing to help. The call centres are all foreign and you can't even vent at them! Never again, lesson learned.
I have been a not so valued customer of Three for nearly 20 years the only reason i stay with them is because of the bundles they supply lots of minutes lots of texts and lots of data at a low price. This i find you dont get anywhere else at such an affordable price and believe me i have looked. If you can tolerate the god awful customer service and the regular low signal due to the constant supposed upgrading being done to the network then yeah Three is for you. There is no point in complaining to them if you have a problem because like most call centres they are based somewhere that isn't England (one guess) there script is limited and they do not deviate from it and more often than not it is the customers fault so they will say.
I have tried getting in touch with their head office in England but to no avail they never respond to a request.
So we have appalling customer service atrocious after care and a not so good network oh and try cancelling that is hilarious i don't think they have ever heard of contractual law, but the packages they offer are substancial and very competative.
but i am afraid to say that every year that goes by i do find myself looking for a new provider offering a simular deal which i am sorry to say just isn't happening so i an now looking at paying a little more for probably quite a bit less in the hope i can get a better service.
3 went through a really poor period about 2 years ago, I had a Blackberry Torch 2 on the highest tariff for unlimited everything, just couldn't get a signal where I lived, customer services were very good, helpful and did everything including changing my phone, but still no signal. So they offered to cancel my contract with no charges, after having used it for nearly a year on a 24 month contract.
Having been on a Orange and T-Mobile contract, then a O2 contract while they ripped me off by increasing my tariff during my contract, I took all 5 of my family phones back to 3 and they have been fantastic, great signal, great price great service.
I have just signed a contract with three mobile for 24 months, and I am already regretful.
First of all, the reception is horrible, I don't have any in my place of work, either in the college where I study.
Secondy, despite of having 2 GB data plan, I am not able to give Interenet to my laptot. This is the message I got.
Using your phone as a modem and connecting it to other devices through WiFi or USB to get onto the internet (also called 'tethering'), is not what the plan you're on was designed for. If you would like to speak to someone about tethering options available to you, please call 333 free from your Three phone.
What they say to me is that if I want to give Internet to my laptot I have to pay 7 pounds p/month. I have explained them that I only need to do this when the Internet at home is not working, is not even once a month. After being on the phone for 20 minutes 10 of them, speaking to a machine, the only solution is to pay extra.
Seriously, If you have a choice, do not choose three mobile!!
If you have a contract with 3 you must give them 30 days notice before you are allowed to cancel the contract even if your contract is for a specified period of time. I found this out the hard way and had to pay for an additional month. Also you can't cancel your contract prior to the 30 days expiry date otherwise they charge you for early termination of your contract. When you actually manage to get through to an operator, she spends 20 minutes trying to convince you to take a different package or upgrade your phone. You don't succumb to this pressure so she grudgingly puts you through to their "cancellation team" and he spends 20 minutes trying to convince you to stay with 3 then puts you on hold for 10 minutes then comes back and tells you he had to put a note on your file! He doesn't tell you what the 'note' is though. Then, he has to put you through to someone else to cancel the contract so I ask why can't you do it if your on the cancellation team and he tells me he's not authorised to cancel it! I'm really not happy but he puts me through to another guy who answers his line quite quickly and this guy tries for 20 minutes to get me to stay with 3 and eventually I can't take any more and tell him in no uncertain terms, CANCEL MY CONTRACT NOW AND GIVE ME MY PAC NUMBER. He tells me he will do this but if I don't use my PAC number with 30 days my contract with 3 will resume and I will be liable for more £37 a month payments and will require to give them another 30 days to cancel the contract. I told them to keep the PAC number. If you choose to go with this company be warned of how they will treat you. Oh, and 3, if you do listen to these reviews, you should be ashamed of yourself, this conduct is outrageous.
1. Purchased Samsung S4 from them in July - the package was sent to the wrong address and it was picked up by the resident of that address. I rang them saying how come my phone was "picked up" on the delivery status and I am not aware of it. They accused me of lying and then two days later I got a parcel back with the phone inside. I did not bother ringing them back after that.
2. Three months later, I started experiencing issues with my Samsung S4. I launched the camera app one day and the whole app froze and nothing would happen, I restarted the phone and that fixed it, then two days later I was browsing photos on the train one day and it just suddenly shut down and would not restart.
3. I called them and told them about the issue, they suggested a factory restart so I went through and backedup all the images and data on my phone and they agreed to call me back the next day - I did not receive any phone calls from them.
I called again asking if they could send me a new headset now that we've tried the factory restart and confirmed that the hardware is faulty. They said no because Samsung provided a warranty for two years on this phone and because Samsung don't work Sundays I will have to try calling them back again during the week... What?! I made the agent aware that I am unable to unplug my phone without the unexpected shutdown and it is causing me a lot of inconveniences, he told me not to worry about it and that they will sort it out for me - erm, of course I worry about it. I've not received a reliable service from this company...and putting the blame on a vendor is not the answer.
Their customer service line is free for three customers, if you want to spend a long time on the phone explaining to them why having your phone fixed right away is important as part of the customer service then do sign up with Three!
They simply don't have a concept of customer service.
I took out a 24 Month contract that includes a free iPhone 5 on Tuesday the 22nd of October via their web store, that had an estimated delivery day of Thursday the 24th of October. I received a phone call from Customer Services on Wednesday the 23rd of October confirming that it would be delivered on the estimated delivery day, then while having a chat with Three Support on Thursday the 24th of October via twitter was told that it'd not been sent out & I'd get an email saying that it's been sent out, I then received a phone call off of Customer Services saying that it it'll come today Friday the 25th of October, I'm not holding my breath about it arriving on the day Customer Services have said it'll come as I've not received an email saying it's been sent out yet.
2 and a bit years ago I took out a 2 year contract with Three and at the end of it expecting the bills to stop automatically along with the contract they continued to try to take money from my bank account so I cancelled the direct debit to prevent this now I am getting letters from the company saying I owe them money for the contract that ENDED months ago so I called them up and got told that i had to give them a months notice before my contract ran out to cancel it or the contract would keep running.... this is unacceptable i signed a legal document for a 2 year and only 2 year contract and they expect me to continue paying after the period has finished and they have the cheek to say this is my fault that this has happened because i never told them it was ending when 02 orange and T-Mobile e-mail you warning you your ongoing contract will finish soon and then automatically stop it after the stated amount of time then ask you weather or not you would like to change phones or continue with the one you have ...... if you ask me NEVER use this company because of there poor connection with their customers.
Took at a contract on the galaxy s3 after two weeks had problem with the phone when making phone calls the person on the other end sounded very distorted, so sent my phone into three for them to repair, after receiving my phone back the issue had arisen again and this happened two more times where I sent my phone in for repair and it's wasn't repaired properly I asked for a new phone but they didn't give me one in the end the phone repaired it's self after months of problems with it.
I don't know the technicalities of why it is so, but Three is the worst network when compared to EE (4G), T-Mobile (3G) and and Vodafone (3G). There is a mast within a mile of our office (which is a portacabin so hardly some lead-lined Fariday Cage) yet I step indoors and lose all connectivity to the outside world - often receiving texts and voicemail notifications several hours later.
It's a shame I opted for the 12 month rather than monthly offering as I'd be off like a shot.
As many people have said, they are great on price, but their service offering leaves a lot to be desired.
The network is good when it works. That's it as far as pluses go. Customer service is without doubt one of the worst I have ever experienced of any company. There seems to be little interest in customer retention and issue resolution. One hint for the latter would be to try and get to someone who is empowered to make decisions, as first line staff seem to have little ability to do this. Official complaints handling is average if somewhat lengthy. Their service is cheap to purchase and this is reflected in the quality of service offering. For services such as telephony my preference would be for reliable services with issues resolved within a reasonable amount of time. 3's processes are not effective enough to offer reliable service and solve issues quickly. Customer satisfaction would appear not to be a priority for this company. None of my interactions with them has been without fault. If dealing with 3, check T&Cs carefully and be prepared to escalate if they do not stick to them - or go elsewhere.
I applied for a contract on the internet, got rejected even tho my credit is good, asked why - they said it's for SECURITY REASONS. (?!)
Thought - fine, Im gonna find better deal (and I did - with T-mobile on EE) but 3 STILL DIDN'T PAY ME MY DEPOSIT BACK!!! It's been like 3 weeks already, on the phone they said the money will be sent right away. Called them back (waiting hours on the phone and explaining the same story to several people because noone want's to deal with Your problem, they conect You with 'someone else'), been told it may take up to 11 days. Guess what - it didn't.
I am SOOOO glad I got rejected, would never want to be stuck with this rubbish company for two years! Found much better deal and now I am just waiting on my 75 quid back. If it doesn't come soon, I'm gonna go legal.
If data is the most important part of your mobile phone to you, Three would be the best network, hands down. Any customer of Three who switched to any other network in the country, will tell you how great Three's data coverage is compared to their competitors, myself included. In almost all areas, you can be sure of a speedy connection. No other UK network comes close to nationwide data, as they're they're disadvantaged by their aging 2G legacy that's rubbish for data, an issue Three didn't have.
Unfortunately, if things go wrong, like they did for me, their customer service is absolutely diabolical. Letters and emails go without replies and their out-sourced call centre is a bureaucratic nightmare. You will be told to wait 72 hours for call backs that never happen, you'll be redirected from department to department as they all pass the buck...
The mast that covered both my student dorm, and the mast that covered the family home, for a year of my 2 year contract, were both faulty, leaving me with dropped calls and temperamental data. It took Three a year to fix them. I can understand technical faults, but they admitted the fault, then sat on it for a year. Ludicious.
It's a shame, a genuine shame. If Three actually invested some money into their customer support, they would be amazing. But until they do, you'll be in a contract, preying nothing goes wrong. They are so outstandingly let down by their customer support, I truely hope they change it for the better.
called in after we received a letter saying I owed the network £80.00. after waiting for ten minutes, an Asian man with very big accent answered. he said we need to pay even though we haven't used it for few months..... alright after half an hour on the phone, i ended up paying £88.15 just to get rid of this stupid problem and cancel the contract for good.
and what do you know i said to he guy give me refecence number, so i would know i paid, he was like which reference number. he said i don't need reference number, it says on the system i've paid. i said to him i don't care, i need something to prove i've paid, so another 10 minutes on the phne for him to load some reference number.... bullshit!!
Guess what, 3 months later i get a letter from yet another debt agency saying i have to pay £86.00 to Three network, otherwise they will take me to court, charge me extras. basically the total with extras would be around £176. Unbelievable!!!
Never trust this company, the staff are from different continent, because its cheaper for Three network to employ them. Doesn't now their job, or the language to actually perform tasks to help their clients.
Claire Crocker found this review useful
I had three for about 4 months then had to switch to Vodafone as the reception was just awful in rural areas as well as in central London. They claim they have best 3G coverage, which may even be true, but they don't mention that they have the worst mobile coverage! If you have connection, it is often 3G, but a lot of the time you just don't have any connection at all! Vodafone at least gives me stable G connection so I can make calls.
I've used 3 for nearly 3 years, and guess what, its bye-bye from me, (no pun intended) . I use both their mobile and sometimes their mobile broadband. On the good side , its actually the fastest network in UK, all the other networks are like 56kB back in the 90s, Im actually giving 4 stars for the speed. The reason its still one star is cuz im giving minus 5 stars for everything else, but u cant go below one so one it is.
The thing is, when u try to change or cancel contracts, its gonna be ur worst nightmare. I'm actually a polite person on the phone, but when they transfer you back and forth between operators, u really start to burn in rage from within, especially when the 4th guy they transfer u to IS THE SAME AS THE 1ST GUY, WTF THEY JUST ROTATE DIFFERENT PEOPLE TO TALK TO YOU WHENEVER THEY FEEL LIKE IT?
Putting aside the 30min calls everytime i get into with the customer services. Once i tried calling to cancel my mobile broadband, i gave them my details but they said they couldnt find me on the system, well ok thats fking helpful, so i read out the 10 digit or whatever code on my first bill and bang they have my details, Seriously?
Everyone's been on about the Indian call centre of their customer services, i mean indians are fine however you struggle to interpret what they are trying to say, especially on the phone where heavy accents and background noise further cloud their feeble english.
I'm relieved that I'm leaving this country for a bit of time, i dont even wanna bother ringing them to cancel my contract, its a fking waste of my time. I'm just gonna pay the final payments and close my bank account, simple. O and one more thing, DONT TRUST A WORD THEY SAY, I live in LONDON and Im getting 0.1MB to 0.5MB per second speed on my mobile broadband when tested on speednet WTF THATS LIKE DIALUP SPEED, although speeds go up to 3-4MBs per second at 2am in the morning (which is a bliss for me when im downloading stuff) its nowhere as they advertised 20-40MBs per second. In hong kong they have 100MB mobile internet, so please 3, SHAME ON YOU.
Claire Crocker found this review useful
I moved my family to Three (from Vodafone) over the course of the last 12 months. 4 phones in total (each bought separately as the respective contracts ran out.
During the year I have made 6 or so calls to customer services. I've never had a problem getting through, and on each occasion they were friendly and helpful to answer my questions.
One point deducted for one occasion when they failed to call be back as promised, but otherwise very good indeed.
I having been with three for two years, I had never had a problem. Then when in France, I couldn't get a Network anywhere - no option to select a carrier. So I filled out the online support form, asking them to call my wifes number which was working perfectly on Orange. Nothing for 10 ten days...... get back to the UK to find out they had left a message on my phone... on which I couldn't get a network. After calling them back, they said 'well we did try and call you' really?? on my number that couldn't connect to a network. I decided to call back giving them the benefit of the doubt, bug mistake....The first support person said, 'so you are in France now?' I said No I don't get a network there so if I am calling you clearly I don't have a problem. They then suggest could I go there and call me back. I said are you serious, answer Yes.... anyway the third support person said you just select the Network, despite the fact there was none to select, they called me a Liar, then hung up - wow what great service. So after this I decided I would cancel my contract as it was coming up for renewal. I just wanted to cancel and get my PAC code, the bloke I spoke to kept on saying I could get me a good deal, he didn't seem to understand I wanted to leave, after 25 minutes I end up yelling on the phone, just give me my PAC code, he then concedes and says, well I can't do that I will pass you onto my colleague.... This is totally pathetic, so the last person was nice, however still offered me several deals in order to keep me to stay. I will never ever ever ever go with three again.
John Mathews found this review useful
Dreadful reception both in Central London (City and West End) and outer london areas such as Herts. Usually 1 bar reception. There servers (or whatever they are called) regularly go down and you will not be notified. Don't get me started about their outsourced customer service - it's non existent. It's cheap for a reason !
John Mathews found this review useful
Right, so I have been a 3 customer for years, in Ireland and the UK. But I just cant take their poor customer care and management team any more.
Their internet network speed is okay and coverage can be good depending where you live. However, the problems really start when you need their help. In my case I have a problem calling certain numbers abroad, from their network only! Right, I can call those international numbers from O2, EE (orange sim), Vodafone, Sky-landline, BT-landline, when roaming on 3 Ireland and when roaming in Germany on E-Plus. So, basically on all other networks that I have tested I can call the numbers, but not from my 3 UK mobile. Yes, I have international calls enabled.
However, their "customer care" members and management team just dont listen and get it! On all other networks I can call those international numbers, but not on their network ... yet ... they tell me it is not their problem. The fact is, its NEVER their problem ... always someone else.
Seriously, 3 UK are okay as long as you dont have problems. But then try cancelling ... good luck ... it took me over 50 minutes to get my pac code and I only got it because I told them I was now recording the call, and that I feel pressured and that they were engaging in a hard sell, which is illegal and I would contact Oftel.
BAD BAD BAD BAD BAD ... I have never ever experienced such bad customer care in my entire life. Even their escalation and management team are terrible. Yes, I have spoken to them all. They just repeat what their first line colleague had said. They can not even be bothered to say, "okay, that is really strange, let me investigate this".
Honestly, I rather pay 20 pounds more and have a network that works and where staff care ... but I guess you get what you pay for. ... cheap network ... staff on low wages ... can not be bothered about anything ...
John Mathews found this review useful
I requested my account cancellation in June 2013, but for some reason they choose to upgrade my account instead with out my authorisation. I tried to contact (with great difficulty I might add!) to resolve this but they would not get me conformation if this had been done. They told me (eventually) it was with customer complaints and they would contact me… surprise surprise they didn't I had to ring them back and yet again explain what had happen after nearly 1 hour of arguing he found the notes on my account about the request to cancel (the second time) and didn't understand why the other staff member didn't do it… so after all that he had the cheek to try and start selling me other services while I still had resolved the issue in hand! Arrrrrrgghhhhh!
It's possible the, sorry it IS the most awful customer experience I have ever ever had. More to the point as a customer I was left in wonder as to what was going on while they carried on taking my money!
I find this extremely worrying that a company can not allow me to cancel an account in a straight forward process, then proceed to upgrade me without any confirmation or written consent!
At the end of it and after 3months my account has been cancelled, all be it I have yet to see a letter (which I kept requesting) confirming this. Plus all the call centres are abroad which makes it even more of a pain to try and get sense out of some one especially when they pass you from one person to the next!
Bad Bad Bad avoid them like the plague!
John Mathews found this review useful
I have been through many a mobile phone and have had experience of many different providers. I was with Three for a few years and then, because I could not get a particular handset with them when it came time to renew my contract, I left and went with another provider.
BIG mistake, this provider could provide the phone i wanted, (which turned out to not be as good as I thought) but their customer service was appalling, as was their signal, so once my year was up I then tried someone else, with this new network the line rental was a good price but again customer service was poor and I had signal troubles that never got resolved.
So when it came to renewing my contract I thought I would go back to three, and I have not looked back since. I have a great phone, the line rental, although not the cheapest, is still reasonable, and the customer service I received was excellent. I also have not had any more reception/signal issues. Every other network I have been with I have had issues with getting a signal, three is the only one that seems to work properly for me.
Three's internet is also the best I have ever used, on my other phones with other networks, using the internet was a slow process, pages took forever to load, but with three it all seems so much faster.
Unless any of the other providers improve their services and reception to the point that they beat three considerably I think I will be sticking with three for the foreseeable future.
I have 2 contracts with Three, one phone, one MiFi. Both work quite well around the canals of the UK but trying to check my account online, using my laptop, is a JOKE. Since March this year I have been asking Three why I cannot see both my accounts online (I can only access the Broadband account) as when I click "My Account" it defaults to that one and won't allow me to do anything else. I have spent hours on the phone getting nowhere and tried Facebook feedback and user forums...all to no avail. To be fair to Three they did respond to a lengthly comment I put on facebook with the helpfull reply " Hi John, you should be able to open a separate My3 account for your phone. Hope this helps" !!!!!!!!! How the hell does that help anything ????
After my reply they sent me a link to a form they use online so I typed it all again. This was 3 days ago and as yet, no response.
When I log on to my bank account I can check on any one of my 6 accounts ! WHY CAN'T THREE LET ME SEE JUST TWO ?????
Looking at the other reviews on your site I will be surprised if I get this solved and if not I will also go elsewhere.
was their customer for nearly 3 years.gave up after my last upgrade and the fact that it took them 2 weeks(!!!) to activate my sim...horrible customer service. it takes forever to get through, guys on the other side of the phone can hardly speak english ( im not a racist btw!!!)...and the coverage it self? SHOCKING...as soon as you get into a building wit the walls thicker than paper you`re done.
the only good thing about it is supposed to be their "unlimited internet"however theres better chance of hell freezing over than you getting "fast", "reliable" etc service from these guys...WASTE OF TIME AND ESPECIALLY MONEY. stay away!!
I ordered handset from Three mobile's online store, when it didn't arrive on the delivery date I contacted three and was told it would arrive the following day. When it still hadn't arrived I continued to call daily only to be told the same thing. When I finally refused to believe the phone would be delivered the next day they admitted that the package had actually been lost by their courier, and that I would be issued with a replacement which would arrive in two days.
Several more days passed with no delivery and I called again. This time when I rang I was told the replacement had not been issued as the item was now out of stock. At this point I asked for a refund and was told that a refund would be processed immediately. The following day I rang again and no such refund had been processed. This time I insisted on staying on the line until I had been emailed with confirmation that the refund was in process.
Not once did Three contact me to tell me my that package had been lost by their courier, nor that they had no replacement in stock. They simply took my payment and did nothing. It also cost me a fortune in phone calls to their customer service/tracking line as there was no online tracking.
The refund took ages, I eventually had to threaten them with a letter of action to even get it through. Just horrible.
i live in wales and cant get signal anyware near my house. i have to drive 30min to get signal when i sent a message to the three facebook page saying i cant get signal all the said was you should have it!!!!!!! i wanted to ring up and say mabe i should have it but i DONT!!!!!! very bad i am now getting rid of the contract from a bad signal and no improvment been waiting a year for it to get better. i have been away in college and couldent even get signal in Gloucester!!!!!
Three customer services are liars , thieves ,rood , don't understand a word of English & give u an impression that your an idiot to embarrass u so u can shut up . they have been taking out money from my bank account for the last 5 months after begging them to cancel my direct debit because I had a new contract & didn't want the old service , I also tolled them I didn't need it because I had Wi-Fi , I was tolled that I cant use my ipad's WI-FI with out a sim card & turned out to be a lie . not mentioning the very bad coverage
So I joined on an 18 month contract, mobile broadband device / MyFi, it's the dongle that lets you connect up 5 separate devices to it at any one time, around £20 per month including VAT....Sounds great right? Errrrm NO! I had issues maybe a 2-4 times a month and for a week at a time. Connection would stop, signal would fail and here's the catch, anytime I called customer service i would spend maybe 40 minutes a time talking to people who honestly didn't care, couldn't help, asked me to reset my device then passed me on to someone else. I've been left flabbergasted at some of the lame excuses & responses I got from people who shouldn't work in customer support roles - they didn't have a clue! I'm not sure what database or system they use but like other customers have said, nothing seems to be recorded so everyone I get passed to, I have to explain the whole situation again from start to finish...how frustrating!! But on top of that, by the end of my phone call, no one has ever been able to help or resolve my issues! Pretty much no one really cared! This is not about a call centre being in India, there are many companies with great call centres abroad in India and other countries...this is about a call centre with staff who don't care, maybe don't have the right training, maybe are not set any targets or are not monitored or just don't get feedback about their poor performance. However I can't blame the call centre staff as its the companies job to install values, ways of working & expectations!! For this reason the senior members, directors, CEO's, owners should be ashamed of how you run your business and what you see as acceptable ...you may think you have a great product but just read all your poor reviews week after week....surely you have some integrity, some part of you that says " hold up, something really is wrong here" ??? You work in an industry where customers should be the most important part of everything you do! Without us, you will lose out in the long run! Just look at how many people have said that they will never use you again, or who want to cancel their contracts....still you do nothing. I'm currently a Three customer, not out of choice but because you make it so hard for me to cancel, however my contract is up in 2 months and let me tell you, ill celebrate that date when it arrives and then take my custom and hard earned money somewhere else, to a provider that actually values me! I'm sure it won't be too long before you all come unstuck....good luck with that! Oh & to any other customer who is thinking about joining Three for broadband or a dongle or even MyFI .....Please don't! You will not just regret it, it will frustrate you for the entire length of your contract!!! Oh & guess what my new months data allowance was meant to start today! 7th of every month....but you guessed it! Yep, it doesn't work....no surprises there. No one at Three will care because I've paid already! Great business model they have! Absolute bunch of clowns!
Called customer Service asking for a PAC to leave.
Took over 45 minutes to get PAC with Customer Service pressing for me to take a new phone contract, eventually had to hang up and call again to get PAC.
John Mathews found this review useful
JUST LET ME CANCEL MY BLOODY CONTRACT FOR F**K SAKE!!!!
Will someone please print these reviews out and stick them to the windows of every single 3 store they can find to stop anyone from making the mistake of joining 3 network and being trapped into a contract they can't cancel.
M D found this review useful
Never, ever go with Three. I had a pay-as-you-go contract with them. My phone was stolen, so of course I asked them to cancel the SIM and send a replacement. They said it would be there in 3-5 days.
3 WEEKS later the SIM had still not arrived. I called again and asked what was going on. I was given some piss-poor excuse about the request not going through, or technical difficulties or some such rubbish. I then told them that I wanted to cancel my contract with them, and was told "oh that has to go through as a separate request, we can't do that until the cancellation of the other request goes through". They promised to ring me within 24 hours to confirm it, which of course didn't happen. I then rang them again and told them to give me my PAC code.
Long story short, I was passed from person to person, none of whom had a clue about any of my details or the story. You spend ages explaining everything again and again (apparently, they don't possess such advanced technology as customer records and databases) and they ask you to repeat your number each time. I told them that they should have records of my calls, and should know exactly what had happened, and that I was with my friends at the time, and telling them all never to take out a contract with Three. (This was true). I also told them I would post this experience on every social media and reviews site that I could find, hence this review.
And then, after much wasted time that I'll never get back, when I finally got my PAC - this actually made me laugh out loud - the woman had the gall to say "oh if you want to stay with us then we'll give you three months' free service"! Not if you paid me, you poor, unfortunate employee of this scummy company!
I reckon they know perfectly well that people realise they're awful, so they put the hooks in and make it as impossible as possible to cancel your contract. Absolutely disgusting. Avoid them like the plague!
Stay away from 3 network! This company is so bad, they should be banned! They don't care what they do to you as long as they're making money. I have no connection where I live, so I hardly used their service. I tried to cancel my contract, but they wouldn't let me. I had the phone put down on me 3 times after asking them to cancel my contract. So I went to the 3 network store and they told me I can only cancel by phone call. I told them that I'm unable to cancel because they keep putting the phone down on me. I asked them at the store if they could call them and cancel it for me, but they refused and told me to go home and try calling again.
So I decided to go to the bank and cancel my direct debit to stop 3 from taking more money. Then a few weeks later, I was getting phone calls from 3 network about 2-3 times a day, pestering me for money. I told them I'm not paying for a service I haven't been able to use. I would have actually paid for the little usage I did have if the didn't put the phone down on me when I tried to cancel. For that reason, I'm not paying a penny. It's cost me enough money in phone calls. But they didn't listen, they kept calling and asking for money.
I am not surprised there are so many bad reviews here. 3 network are the WORST company I have ever had to deal with. Don't even think about going with them. AVOID!!!
After an account cancellation, they refused to acknowledge this, even going as far as calling me a liar despite my letter of account cancellation. Joke company, hopefully won't be around much longer. Scumbags to the max. After my complaint even tried to ask me to upgrade. Indian man on the phone, couldn't tell a word he was saying and he even gave his name as William Somerset, yes, Morgan Freeman's character from se7en. I'm not kidding. I've been on o2 ever since and i've never been happier.
John Mathews found this review useful
Unbelievably poor customer services! never known anything like it in 15 years of online shopping!
Took money twice, 7 horus of calls to 'find' second amount. handset never delivered, but they couldn't find it without 'telephone number'. Millions of repeat questionos and holds from Indian call staff, very obstructive and rude.
Oh, and the 'complaints team'. Ha
We can't offer you that. Well, what can you offer me?
Some credit on your account?
Well, this fiasco has cost me around £140 in time
No, not that much
You have to activate the sim, then call us and we'll see what we want to put on it.
You think I'm EVER giving you business again?
How about the handset you were supposed to send me, how to activate without a handset?
Can you send me a pre paid Sim instead?
No, we can't do that.
If it wasn't annoying it would have been a bit funny. With a bit of luck the 4G race will demonstrate that 3 are as expired as their name now is!
I ordered a one month sim so I could see if three was right for me. Given that you need to give 30 days notice to cancel contract to avoid it rolling on to the next month, I rang them on the day I received my sim.
I them had a long 36 minute phone call to India repeating that I wanted to cancel the contract when it came to an end. They tried to sell me a "flash offer" deal of a reduced 12 month contract which was identical to the one on the website, or wait a week or so to evaluate my decision (by which time there would be under 30 days notice so would automatically be enrolled to a second month.
This is so unacceptable, as it should not take three different people trying to sell me a new contract or say how they thought it was stupid to cancel it after less than one day, just to stop the contract continuing after the month is over.
I am seriously considering not starting a new 12 month contract after my current one finishes, like I was thinking about doing before, as three are rude and given me a very bad impression.
John Mathews found this review useful
I cannot articulate how poor Three are but I'll give it a go...
Signed up for a Three contract online and discovered there was no reception at my house (and most of the UK).
As per my legal rights phoned them within 7 days to cancel and was told I couldn't as I would have to go to network team first and they would most definitely be able to help me. I told them I wasn't interested and they asked if I had used the SIM. Well of course how else would I know if it didn't work? Well I would have to pay a termination fee which was more than the value of the contract! OK let's try network team.
After dozens of calls to network team in India (0844 number) I eventually got through to someone who knew what they were talking about, they confirmed no coverage in my area and put me through to cancellations department in UK. Fantastic my nightmare is ending! Not!
Shock of all shocks cancellations departments systems are down! For 2 days straight. Luckily I was within the "14 day cooling off period" so had time to cancel. Each time you phone for cancellations department you go through the India "Have you used your SIM card yet?", "termination fee" dance which takes another 15 minutes until you reach UK!
Finally reach someone who seems to know what they're doing in UK and cancellation is approved. Fantastic now my old phone number is in limbo between my relatively fantastic old provider and Satans child Three (Three got the number porting wrong too). It will take 2 days to get to Three I'm told. Patience waning I phone Three (India no doubt) 2 days later for PAC code and am told contract is still active and I must pay termination fee. Give me strength. I grit my teeth and finally get through to Three UK after 20 minutes.
Oh dear systems are down again and even if they were up my contract is still in the process of being cancelled so I can't get my PAC code even though Ofcom states (Your provider cannot refuse to issue a PAC if you have any outstanding bills or charges to pay).
So currently I'm simless and may or may not have one or more outstanding contracts with Three.
AVOID. AVOID. AVOID.
John Mathews found this review useful
TRYING TO ROB MY GIRLFRIEND OF MONEY!!! SHE ALREADY GIVEN NOTICE BEFORE THE 14 DAY COOLING OFF PERIOD TO CANCEL HER CONTRACT AND NOW THEY HAVE THE CHEEK TO SEND A LETTER AND CHARGE HER THE FULL 12 MONTHS AND THE MINUTES AND DATA SHE HAS NEVER USED!!! DISGRACE FULL BUSINESS!!! PLEASE WATCHDOG, SORT THESE CRIMINALS OUT!!! NO CUSTOMER SERVICE AND THEIR INDIAN CALL CENTERS ARE AWFUL!!!
John Mathews found this review useful
The most annoying and disappointing customer support....no one listens to your complaint or problem once they have sold their item....I cant believe this kind of Indian-run company (at least their customer centre is entirely Indian guys) is working with this kind of poorest service in UK.
In one day you call 10 different times and talk to 10 different representatives at customer centre and you will get 10 different responses for the same problem. They are poorly trained and unable to handle customers.
The people at Three Stores are kind of "uncontrolled" souls and Three administration has no control over them at all. One of the representatives in Three stores nearly started fighting with me and said "get out of the store"....unbelieveable....I said i will complaint but she seemed not bothered at all. I came back and launched complaint by calling the 3 service centre...I was very hopeful that she will be dealt with iron hand for her insulting attitude...many days of wait for the response.......then one day I got a call from 3 and I was told that this this ....happened that day at store....I said I dont need to know this all as it all happened with me...all I want is 3 take action against her....he said no 3 cant....then I said that she should apologize for her attitude...he said he will ask and contact again......many days wait again......then I got call again and the guy said...no she cant....
Looks like everyone at 3 is working independently without any regulation, check and balance....
One representative told me today that I will get new replacement phone for my broken phone....I called again after some time to confirm...oh my God...this time the new guy said no its not possible...........and i cant get new phone....
Many many such examples..........................so
CONCLUSION: Better dont use phone than trying Three....
GOD BLESS ALL THE 3 AFFECTEES...ameen
John Mathews found this review useful
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