Reply from SecPoint
[REPLY]
- Reviews (62)
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- Marvin Richardson
- 1 Review
great online help. Rock on Jan
Yes! Totally rocks. Jan @ live help did in 10 min what I couldn't do in a week. And did it on slow 1.0 Mbps
The customer support makes all the drfference.
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- Phil Whitehead
- Perth, US
- 1 Review
Very knowledgeable
Fixed my problem very quickly, the remote connection worked really well even over a slow connection. Very happy :)
- Ric Fer
- Benfica, US
- 1 Review
Quick and fully clarified
Just trying to get some more information on the products and i become complety happy with the quick answers
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- Alastair
- 1 Review
Amazing Security Product
Excellent customer service and support, super fast shipping.
Everything is 5 Star!
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- Juan Ramirez
- Long Beach, US
- 1 Review
- Jake&Jackie
- 18 Reviews
SecPoint
easy to deal with good support, help me thought the set up in no time. Based on this I would recommend Secpoint highly.
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- Marijan Valentic
- Munich, US
- 1 Review
- Egil Karlsen
- Oslo, NO
- 1 Review
Good product and good support
Have just got to know the product and not tested it fully, but what I have seen so far is great. Also the comitment from the company to help me in the beginning of learning how the product works has been great. Also the followup after an audit scan.
- Bill
- jackson, US
- 1 Review
The Best Service I've Ever Had!
Unbelievable service!!!.... After getting disconnected several times from the chat program they actually called me from overseas to do a remote control help with my issue and solved what I couldn't do in hours within minutes. I couldn't be more pleased!
- stephane
- Lausanne, CH
- 1 Review
technical service to top
It's great.
with teamviewer.
you drink your coffee or you go take a walk.
while the pointer wanders across the screen.
Your PC is connected with their technician.
that handles the installation.
It's great.
Above all, I do not speak English.
I translated with google.
Easiest way is not possible.
techique service on top.
thank you Brian
- StaffoD
- Middletown, US
- 1 Review
Fast response for support
Email answered within a few minutes.
Needed support tech on call worked with me for an hour to make sure everything was updated and the config was correct.
- monitor
- amsterdam, NL
- 1 Review
- Felix Ionescu-Bujor
- bucharest, RO
- 1 Review
Very Good Online Support !
Secpoint is a dynamic company, constantly improving their products and offering an excelent online support !
- Gerard
- Amsterdam, NL
- 1 Review
Great Support even on Sunday at 22:00
We had a strange issue on our SecPoint Protector so we went on LiveChat and where helped very fast.
Most vendor offer support in officehours only but not SecPoint
Fixed in 10 Min SUPER
- Andrew
- Warstein, DE
- 1 Review
Fantastic
Customer service was second to none. I needed online help and the Secpoint support team responded straight away.THANKS.
The product is also brilliant.Keep up the good work.Highly recomended.
- Igor
- Almetyevsk, RU
- 1 Review
- HyBriDVorTeX
- Almere, NL
- 1 Review
Updates, upgrades, remote support etc.
I've been using live support for a while. I am working with a lot of differenent company's but SECPOINT really has it going. Remote support, login, changes, fixes, requests... it does not matter. They'll follow up. Need something done? A new release, made especially for you, is sitting NBD right there.
Love it. Like it. Almost wanne marry it.
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- Bas Auer
- Utrecht, NL
- 2 Reviews
Perfect and quick response
I had a problem with reaching the download area. But within 2 minutes i was in.
This is the second time and it's again the same service.
Keep on the good work.
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- Rob Jax Remearez
- North Collins, US
- 1 Review
Just WOW
SecPoint offers superior software with support that was simply un expected. I had a few issues, i had a Staff member help me out and they stayed with me for about 2 hrs until all of my issues were fixed. REALLY un expected. friendly down to earth staff. i thought all of these reviews were fake but damn i was wrong!
- Anthony Siravo
- Cumberland, US
- 1 Review
Excellent Support
I used the online tech support and Jan quickly resolved my wireless issues while giving me updates on the latest security breach information. I would recommend this company and product!
- Ibrahim
- Riyadh, SA
- 1 Review
SecPoint and thier excellent technical support.
Many companies mention it has 24/7 technical support. SecPoint take it to another dimension with their excellent timely and long hours Internet conference until all upgrades and training is performed.
This is not a simple review for SecPoint, it’s an honest opinion since I’ve been dealing with many security companies and for the first time I see a company with a an reliable security product and follow up with their clients this way to make sure all the prerequisites is accomplished for their product to work one hundred percent.
- Dimitris Vassilopoulos
- Athens, GR
- 1 Review
Excellent support
Fast and fully technically aware of the products.
Online Chat is the most valuable service for quick problem resolution.
- claus
- 1 Review
ChatSupport is excellent
I've used ChatSupport the other day, and it worked perfect, I got the info I needed, and am up and running again!
- R. Arundel
- Yorkshire, GB
- 1 Review
Fast great support
Had an urgent issue on Sunday at 5pm, started web support and they solved it in 15 minutes!
Great support
- Michael Detemple
- Dortmund, DE
- 1 Review
- Henri Gloudemans
- 1 Review
- gordon
- Bicester, GB
- 1 Review
Excellent support and very responsive
Had a bug in my unit and contacted support. within 1 minute I had an engineer logon to my unit and fix the problem in 3 minutes flat!
Professional and just perfect support from a first class operation!
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- Lloyd Goodwin
- 1 Review
Absolutely superb service - the best
Just bought sec point product, struggling to install and the support was and is the best i have encountered, and i am not impressed easily...
10/10 SecPoint...
- Alok Kumar
- New Delhi, IN
- 1 Review
SecPoint Support team are brilliant
They received the invitation for remote support, came in few seconds and resolve the issue I was facing from past few days like a Jet.
Thanks to SecPoint's intelligent and responsible team for there kind support.
- Ferry
- Voorburg, NL
- 1 Review
'BEST SUPPORT EVER!!'
the guy from the support helped me out very well! couldn't do this without him!! seriously best support ever!
Regards
F.
- Billspark
- rome, IT
- 1 Review
EXCELLENT INSTALLATION GUILD
Excellent customer support. I love it with the support I gain during installation proccess. Quick respond with delay friendly language usage with waiting. I gain alot,even as a result of not been a professional. The technician who support me during my installation was among the best technician I can easily reach for next time.
- Norman Pappritz
- Berlin, DE
- 1 Review
Gread Support
Thank you very much for your help, great job. Fast support and polit people. Now everything works fine ;)
- David Ortiz
- Chicago, US
- 1 Review
Quick and responsive Technical Support
I am extremely pleased with the service I have received especially with the online Technical support. I had a difficult time trying to update the firmware and tech support in a matter of minutes pin pointed the problem that was preventing me from updating firmware. I am now correcting the problem. Thank you very much for your help!
- Edward McCabe
- Columbus, US
- 1 Review
SecPoint: Stellar Software & Superb Support
The Portable Penetrator stand-alone and VMware based product lines offered by SecPoint have allowed us to better support our customers through the quick identification of technical vulnerabilities within a variety of internetworked client environments. The ease of use and adaptability of the Penetrator suite allows us time and time again to quickly identify technical issues and focus on resolving those issues, ensuring that from a technical aspect, our clients remain secure and compliant.
After working within the information security industry for the past 20 years, I can say that SecPoint provides an outstanding product and a superb support staff. Often I have had vendors tell me “this is what it can do” only to discover shortfalls or hidden costs associated with what it is supposed to do. The Portable Penetrator line only makes both business and security sense. The SecPoint Penetrator is one of the tools we have in our toolkit. Having the ability to meet a variety of compliance requirements and identify weaknesses before the bad guys do only makes solid business sense.
We offer a wide range of Governance, Risk Management and Compliance services; our engagements cover a number of compliance requirements businesses, to include: PCI, SOX, and HIPAA. We have found that the SecPoint product line is able to be leveraged to support a number of these initiatives, allowing us to provide our customers the assurance they need to know they are compliant.
The hardware platform has a very attractive form factor for working within the wireless penetration space. The underlying operating system is rock solid with a very intuitive web-based interface that “just makes sense” for conducting technical security evaluations and assessments. The VMware version is compact and ready to go for project engagements and is a complimentary to our tool suite.
When I first started talking with Victor and the team at SecPoint I was told that if I ever had any questions, problems or feature sets added, they’d respond. So being the cynic that I am, I went into “vendor sales mode” and listened to what they stated about their product and support capabilities at SecPoint. When I started working with the SecPoint team, I was more than pleasantly surprised that they were open to adding additional feature sets. In troubleshooting the system during a update, the SecPoint team was there to support and assist, late into both our evenings.
What I have since discovered is that the SecPoint Team not only has a solid suite for ensuring security, but that they are committed to building relationships and developing their system to meet the needs of information security professionals around the globe.
Edward McCabe,
Payment Card Industry Qualified Security Assessor
Certified in the Governance of Enterprise IT®
Certified Information Security Manager®
Certified in Risk and Information Systems Controls®
Vice President, GRC Services
Toll Free (866) 989 4GRC (4472)
http://www.proteus-ocm.net
http://www.linkedin.com/in/edwardbmccabe
http://twitter.com/edwardmccabe
PROTEUS OCM LLC
"IT Governance and Information Assurance"
VOSB – SDVOSB
1360 Eisenhower Blvd, Suite 204
Johnstown, PA 15904
- Tom
- Miami, US
- 1 Review
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- Chris Conwell
- 1 Review
Excellent is right on.
I have just started testing software and needed support. I logged in to support and chat and the Rep.Jan was awesome. Helped me out and everything worked perfectly. Jan found my issue right away and fixed for me. Showing me every thing that was going on, and how he fixed it. He was truely awesome.
- Michael
- Vancouver, US
- 1 Review
Absolutely AMAZING!
Everything works as described! Will definitely order again. Thank you very much. Great prices!
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- John & Joy
- Waltham, MA, US
- 5 Reviews
Protector UTM
We bought a Protector UTM and after the first few days we can clearly see the spam amount being reduced dramatically!!
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- Sarah Cho
- Minneapolis, MN, US
- 2 Reviews
Penetrator Vulnerability Scanner
I got the Penetrator vulnerability scanner and discovered several vulnerabilities on my servers that I was not aware of!
Clear recommendations how to fix it.
- Lisa
- 12 Reviews
Awesome product and support
I bought the Portable Penetrator and had my wifi cracked in a few minutes after I had it running.
Everything went smooth with this company. The product was as decribed and when I called with a few questions they were very helpful. Overall good price, product and shipping was fast. I would buy from here again.
