I ordered the product on-line that I wanted but I received a completely different product.
I rang up with the complaint and was dealt with very well and the correct item was sent out and I received a return address label so that I could send the wrong item back.
have purchased many items from this company,and never had any problems. They are much cheaper than high street pet stores,plus offer free postage which is quick as well.would certainly recommend to anyone thinking about using this on-line store.
The dog bed labelled as 22 inches was nearer 18 inches and therefore TOO SMALL for my dog. Packed up in "original packaging" as required-(a box.) Phoned Pet Supermarket for advice. Rather off-hand attitude. Asked if I should go to the post office to post parcel back. "If you want to." No courier or returns label offered. Post Office charged me £8!!!! Looked at refund which finally arrived in my account and guess what? No refund for postage even though it was a FAULTY item. Annoyed I still need a dog bed but reluctant to use this firm.
I have discovered a website for pet products, it's great so easy to navigate.
It has a great selection, and reasonably priced.
The best thing is being able to track the delivery, so you are not hanging around all day waiting in.
No more lugging heavy tins of dog food, yippee!!
The site looked good and products seemed both good quality and good value. The site could not handle the advertised BOGOF offer on dog treats, so the order and price varied throughout the process - very off-putting. An advertised night- light promotion was cancelled, but I only found out at the time of my delivery - not very satisfactory.
We were sent two packs of dog treats as compensation.
Overall, my feeling is "not terrible, but I am wary of using again"
Was told by dpd delivery was coming on a monday so asked my neighbour to sign for it, then received a text at 16.10 on the monday to say it was coming on the tuesday.
Ordered some buy one get one free items and the freebies were missing so had to email asking for them. Was told i should have added them to my basket which i had done, they then arrived 4 days later.
Wouldn't use this firm again
I always find the goods are very competitively priced, including branded products...extensive range, value for money and prompt delivery.
My dealings with you have been positive so far. The only problem I have is that you don't inform me when items I've ordered are out of stock. It would just help to know when you're expecting the products in to give the customer some form of time frame. Otherwise I'm not surprised you're out of stock so often. You make the buying experience so easy and are very competitive on price.
Thank you Petsupermarket all products delivered on time in one box with great prices and a bonus of 15% off this time, a really great company and would recommend to anyone with pets or who just wont's a gift, they sell stuff you cannot get on the high street, well done and a big woof from my doggie.
Fortunately we do not have any problems with our cat regarding urine spraying and vertical scratching. However, she does at times appear somewhat stressed, but since using Feliway Spray there has been a definite improvement in her general behaviour, which is lovely. We shall most certainly continue to use this wonderful spray! Many thanks and kind regards, Derek Rowley.
Little Oscar is a very fussy eater and I've tried all kinds of brands containing nutrients however he point bland refused to eat them. A friend recommended the above and he loves them. I use them as a treat outwith his normal dog food and he begs for more.
I cannot rate them high enough. Thank you Royal Canine.xxx
I know a place on the net where you can get all the pet products you need and what's more you will be surprised at how much cheaper they are compared to a well known pet store. I know where i'd rather shop.
I have been using Pet Supermarket for the last 9 months and they are very helpful if you need to speak to them, the service is good, and the value on their offers with free p&p is the best I have tried.
I have bought lots of things from the Pet Supermarket over time and have always been impressed by their prices, their range of goods and the service they provide. Items I order arrive quickly, well packaged and meet my expectation. On one occasion I messed up an order I put in, I contacted the customer service and they were brilliant they adjusted the order without quibble. Thank you Pet Supermarket!
Really like the way you are updated by phone or email when item is dispatched and the time that the courier will be with you.
The site is easy to use and items have always come on time. Have recommended to friends.
easy to use, but the webpage is slow to change from page to page. The service is great. SMS when the parcel leaves. good pricing and fast despatch although leave 5 days or so this does seem to have slowed up recently. It would be good to see more caged bird and reptile equipment form the major brands.
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