I have been selling on line sense PayPal began. I have had some issues but was always given a refund or my money returned whether buying or selling. I mainly sell, I have had buyers purchase and then claim the refund saying something was wrong. One lady even claimed the buyer protection and tried to claim the insurance I purchased on the item myself, an 17th century Con-fit Pot. She said it arrived broken, I ask for photos of it. It was broken sadly. She claimed a refund with PayPal and got it rightly so. But not with PayPal and try to claim the Insurance. I went through the US postal service and they investigated her and found in my favor. Sometimes things take time to solve. But they offered her the money or the item with no claim on the insurance, that went to me. I offer a refund if not as described, but you must return the item or items and the defect must not be from shipping (Insurance). All these things have to be listed in your seller agreement policies to ensure the sellers funds as well as the buyers are protected.
My sells are from all around the world I always get my money I retain a 100% feedback.
Sadly there are frauds on both sides of the fence, and sometimes hard to see. I can not change what has happened, just offer this before you buy or sell, read every word from the seller and from the purchase plan (PayPal,Google,Amazon, etc) Read all policies from both as well.
I am sorry for those that have had a bad experiences with PayPal, it is no fun.
SUCKS!!! A few days ago, I called Paypal to dispute an authorized payment. It is because the paypal linked to my bank account, money was withdrawn via Paypal without my authorization. This representative, Wendy is extremely inpatient and rude. First she said she doesn't understand why I am complaining about because her system shows ok. Then, she says maybe I am making mistakes and asks if I have different account. She starts saying some S--T! After providing the transaction title and no, she was still unable to find the problems. It took more than 40 mins and there was no progress. At the end, she said just call the bank to report it. Paypal is unable to solve the problem. It's really the worst customer service. There are a lot more and don't want to list them all. The WORST customer service ever!!!
It's amazing that when you purchase something on eBay thru Pay Pal they hit your credit card almost immediately yet when there's a credit due it takes them days to refund. I'm so frustrated! My history on Pay Pal shows a refund was 'completed' on the 10th and it's the 12th and it still hasn't hit my account. I called Pay Pal and they say it's with my credit card company because they show it transferred on the 10th. LIARS!!! Why does eBay use them? UGHHHH!
69 year old stroke victim trying to get his refund back from the purchase of a defective
cane. Retailer gave refund to PayPal (in April) to give to me, 3 attempts to make direct deposit to my bank, their plan, failed inexplicably, generating $37 of charges to PayPal
for a $75 refund. Last told (5.18.13) by PayPal that a check for the $75 minus $1.50 would be sent. Today (6.12.13) no check received and PayPal says that someone will
call me within 48 hours.................
There are lots of operating business models that deal with these contingencies, and
worse, daily with no fuss and no muss. That PayPal cannot indicates that their model
is based on fraud and deception. Act accordingly.
All I can say is I should have done research before I gave them my money.Can not get hold of them. Caught paypal lieing to me. I do not understand how they get away robing folks. 70 yr old and they got me. My fault, did not research paypal. Just took it for granted they were ok. Buyer beware they might not get you at first but before your done they will.
Tried contacting them over an issue i had with a transaction but months of emails have gone unanswered, this should not be legal!
I am out of pocket and paypal just ignore my attempts to contact at every turn.
when I first set up my paypal account, I did only for eBay. The person I talked to on the phone assured me that with a PayPal account and nothing more, I could sell and buy with ease on ebay. after speaking with another customer service representative, he informed me that I could not do anything on a PayPal account without a bank account, and I would have to give them my bank account and routing numbers in order to have my money returned me. Originally it was told me that my money can be deposited on the debit card I had already used to start my paypal account. after still not being able to receive my money, because payPal refused to send it to me, I spoke with two more representatives. They then told me I could get my money without having a bank account registered to PayPal if I ordered a PayPal prepaid debit card. when I get the card in the mail about 12 days later, its a generic card. It is not connected to my account. It says there's no money on my account. incredibly frustrating. So then I get online, go to activate my card after speaking with representatives that refuses to activate my card, I fill out information for 15 minutes before PayPal tells me that it will not process my request. the 5th customer service representative I spoke too, who is probably lying too, told me that the first four people that I spoke to were all wrong ( when really they were just lying). I don't think I have ever been so dissatisfied with any company, service, product or any other in my life. after going through all of this for more than 2 months, I still don't know if my paypal card is activated, and I do know why it will not work with my account.. so needless to say, payPal is content holding on to my mind, lying and lying and lying, and they will do anything to make a buck. absolutely ridiculous, and I've had better luck understanding the foriegners that any other company uses over PayPal. I do not speak Andy, and I do not like being treated like a piece of garbage like the foreigners working for PayPal have treated me so far. to the one guy, who is polite respectful and understandable, thank you whoever you are.... and find a new job
my experience on paypal you on your own and you are not protected of anyway .
once the transaction gets through in few minutes thats it , you will not be able to to complain or/and everyone have no refund policy and when you complaint to paypal there is no guarantee for nothing .
if any of the vendors refunded you and thats happen 1% you'll get your money back after 6 to 10 business days , but when you make the transaction it will not complete until paypal withdrawal the money of your bank account . this is not fare to consumers .
thanks for reading
my paypal dispute's story,i've just lost money to a scam hyip site payinvestpal.com,I thought i can rely on paypal to get my money back,instead,paypal made me lose 300$,let the scammer won the dispute.
Paypal closed the case without making fair decision.
my first & second disputes ended and closed by paypal without fair judgement.
Paypal promised buyer protection,they said we can dispute 45days after the date of each transaction.
I'm really dissapointed paypal isn't actually the safe way to pay.so beware.
clearly now,scammers are using paypal as tools.and paypal made them get away with the money.
I have payment proof and emails with the scammer.
so u think your money is safe with paypal?!..I dont think so...
it doesnt matter now..if i wont get my money back.
PLEASE BEWARE EVERYONE BEFORE U SEND BIG MONEY TO ANYONE.
I bought something for about 200$.
But the Company i bought this thing from Cancel my order and i got a Refund.
The problem here was just that Paypal still had a resevation on 200$ on my Bank account - so now i can't get in hold on the 200$ because they still got this resevation on my bank account, and when i mail them about the problem and i even did the job for them to check my VISA card holder what the problem was and i told paypal what to do they just stop replying back on my mail and ignore my problems.
Bad bad customer service.
After receiving a refund (for a significant amount) from a item brought on Ebay, i waited for the usual 3-5 working days for the amount to clear back into my account during this time it displayed as pending. On the 5th day the amount had still not cleared and all records of the transaction had disappeared from my account. I phoned them immediately only to be told that your transaction has been 'lost' during a technical error and we don't know when you'll receive it. It is now over 30 days since the transaction and i am still without my refund, if this had occurred with my bank or credit card company the monies would have been refunded straight away. I am pretty sure this is in breach of FSA regulations.
So avoid if you can but seeing though they're weaved into almost every online shop its not that easy!
After taking £10 from my account without purchase, I decided to call paypal. Biggest mistake of my life. Their call centre was operated by constant questions from a machine. At the end of the day, my problem was not solved. Had to pay £16 for a service that did not solve my problem, even more than the amount that was taken out of my account. This is a scam. Avoid calling them at all cost, literally.. I must admit, this was the first time something of such had happened in my years of using the service. Nevertheless, their call centre is a massive con
SINCE i have had quite a few encounters with paypal unwillingly, most of them turned out to be ripoffs.
the security thing is all a big lie and only for advertisement.
i have been ripped off on ebay several time under the joke of so called buyer protection!!
under my recent ripoff paypal said they would only refund my money if the item i got was significantly damaged.
ie broken in pieces.
Geoffrey Salzman found this review useful
DONT USE THIS SERVICE my boyfriend used paypal to sell a product. the woman who purchased it filed a dispute 2 WHOLE MONTHS after saying she had been a victim of credit card fraud. this is a horrible thing to be a victim of HOWEVER my boyfriend has had to fork out the money!! and he may never see that money or the phone ever again! plus why hasnt she picked up on that sooner??? surely 2 weeks is enough to know let alone 2 months!!! MASSIVE SCAM and now my boyfriend in £500 less off!!! this is a disgrace!!!! why should he pay for her misfortune?? i want everyone to know DONT USE PAYPAL and trust me this is only the beginning of my rant ....
Geoffrey Salzman found this review useful
I sold a phone screen by ebay. buyer received the phone checked it and left good feedback. next a week later they claimed that the phone had a cracked digitizer, raised it with ebay who immediately took the money they paid me for the phone out of my paypal account and gave it back to them - no questions asked!!
The digitizer was not damaged before sending out, i have photos to prove this. Although ebay didn't want to know.
I have since read that if the whatever the customer claims, PayPal will believe and wont ask questions. They will take the money from your account and give it back to the customer, often with the customer keeping the item too!
Sellers- STAY AWAY FROM PAYPAL!!
Kourosh Mohammadi found this review useful
One of the Dead worst P.O.S. (hint: not point of sale) companies in the world today.
Paypal has a new "trick." Paid for something via my mobile phone today and guess what... for NO reason, and with NO consent or instruction on my part - my payment was converted to an "E-check" which means my 242 dollars just floats in a Paypal investment account for about a week while they collect interest on it against my consent. Effing rip-off scum bag bastards.
HORRIBLE HORRIBLE HORRIBLE!!!!
Matter of fact, here is an article about some alternatives:
Kourosh Mohammadi found this review useful
Buy something from Everbuying.com and Paypal collects your money. Everbuying.com is a Chinese company that ships substandard products, backed by a long list of "guaranteed" false claims. Good-by money and hello cheap defective product. If you decide to return the defective product, you mail it to Shenzhen, China and never see a refund and Paypal keeps your money.
Stay away from both companies.
I am shocked by the fact that not only did I spend my own cash money to place in the hands of this organization but I even paid for the useless piece of plastic! The only reason I purchase cards like this is because of identity theft in the past. These people would not acctivate my card unless I provided them with a hard copy,by mail, of my drivers license as well as social security card. Then I had to pay the postage to sign a form to keep them from sharing the very information that they could not verify to be true? Why would anyone request a person send them personal info for their own money? I understand having to give it to setup the account and I willing to verify the last 4 on the phone but when I asked the lady to verify that she was spelling my name and everything correctly she cold not even tell me my name! A name I had just given to her several times minutes prir
I have been trying to make a money transfer of $5000 for 2 weeks now, my account has been limited twice and when I finally transferred the funds to my bank account pay pal reversed the check. I have now been on the phone with customer service 3 times and 2 times the people did not know what they were talking about. First person I spoke to told me my client did not need to create a paypal account to send me money no matter what the amount was... I have now spent so many hours trying to process this damn money transfer it does not make any sense. They say they charge 2.9% +$0.30 but they charged me 3.08% +0.30 minor difference but when it comes to money I want EXACT NUMBERS
Dårlig, dårligere, paypal -
jeg kan ikke få lov at lukke min konto og genåbne en ny, efter jeg er flyttet fra Sverige til Danmark. Ganske vist svarer de på henvendelser, men kender ikke deres eget system godt nok til at vide, at deres såkaldte hjælp ikke hjælper. Spild af tid, penge og energi. Hold jer væk fra det, hvis I overhovedet kan!
Brittan Westmoreland Conwell found this review useful
These people block payments for 30 days and try to earn money from the interest they get by keeping the money in their account in addition to the 4% commission that they charge on each transaction.
I worked for a customer for a month providing him with seo and web development services and after a month of back breaking hard work, when customer is satisfied and he wants to pay for the service that he has received, he asks me to send and invoice and he gladly pays as he is happy with the work. But now instead of being satisfied with the $40 that you are getting out of the $1000 that the customer has sent you want more. So you block the hard earned money that i was waiting for at the end of a long one month ordeal of providing services to my customer and making him happy. So that you can earn more interest out of it by keeping it with you for next 30 days. And when i contact you and tell you that we have already provided the service to the customer that he is paying for you give totally lame reasons like
" We are trying to safeguard the interest of the customer , the goods /items have not been delivered yet "
When the goods/services have already been delivered and then payment is made what is the point behind giving such excuses?
Do not use Paypal if your business is service oriented. Because you are not dealing with tangible goods you can get scammed so easy. Paypal will not protect you if you are not dealing with an actual product and cannot provide proof of delivery. As a service based company, I have had 4 charge back claims in a year all due to Paypals lack of security and checking who's credit cards are being used. Here is how the scam works. I send an invoice for a service that I provide to an individual who hires me. They even have an confirmed Paypal account. This person then uses a friends credit card to pay for my transaction. I receive the payment showing that it came from the person that I billed it to however, I have no way of knowing which credit card was used. Now the friend who's credit card was used, calls their credit company and says they never authorized it. Paypal immediately reverses the charges because the credit card did not match the invoices name and address. Meanwhile they were the ones who accepted it!! When I called them they told me that there is nothing they can do about it and because it is a service...TOO BAD. I asked them why they did not check to make sure the name and addess matched the credit card and was told that they just don't. Here is the best, I was told by the Paypal customer service agent that perhaps I should stop accepting credit cards because they could not protect me. I should find another service provider who can!! Imagine that.
I am currently dealing with a charge back from a person who did hire me and did use his own credit card but is disputing it because he did not receive the goods. His name is Humaid Sharif. Hired me 3 times and he has disputed all 3. Unfortunately I find out 4 month later so I could not stop providing the service to him. He is telling Paypal that he did not receive his goods so he is disputing it. How do you receive delivery on a service? You can't therefore he can easily dispute it. I forwarded to Paypal a copy of the invoice and power of attorney he signed hiring me and authorizing me to perform the service. I am waiting to see how they rule on this one. I will update this and let everyone know.
One of my charge backs was over $1,000.00 which hurts a small business like me.
Please do not use Paypal if you are a small business that provides a service. You too will get scammed. It is better to go with a credit card company where you can actually receive the credit card number and key in the name and address yourself so you can make sure a fraudulent card is not being used. On top of all that, they charge a ridiculous charge back on their own error. You would think a big company like that would make sure the name and address on the credit card actually matches the account holder.
Brittan Westmoreland Conwell found this review useful
The company I work for needed to get some things through PayPal and I attached their bank account and credit card to my account so they could take care of some things. The VERY NEXT DAY my account was limited. They immediately associated my account with a PayPal account I had 2 years ago with a negative balance. Because of this, the business is now UNABLE to have their own PayPal account because their bank and card is attached to mine.
After speaking with Liz who's PayPal Badge Number is 182899 she told me in a recorded conversation that there is NO-ONE at PayPal who would be willing to take action and remove the business information so they can have their own account. EVEN THOUGH their information was on my personal account. They would not let them take their own bank account and credit card off my account.
In Short, PayPal limited an account after it had been opened for over a year immediately after this business had their information attached to the account. They immediately found a reason to go after a person by taking advantage of a company. They could have limited this account any time within a 12 month period but they suddenly choose to limit it today? Needless to say, I paid my balance and removed the limitation but only because the company needed to have their bank and card back so they could create their own PayPal account.
PayPal uses other people's money to their advantage, they can limit accounts on the fly, and they do what they want with their users. PayPal is an UNSAFE system for the Business Owner to utilize in the terms of they have Full Control, you do not*
Unfortunately their are not that many alternatives to PayPal on the market today which PayPal uses to their advantage. They make interest on their account balances and they make a lot of money. It's like they're greedy enough to make others suffer. Bravo right, I say this is a poor business practice and the company needs to think about the way they do business with their users. I also think eBay needs to think about using another alternative to PayPal.
It's up to you what you want to use, but frankly I'd rather work with a company that works with me like Payza, Escrow.com, and Moneybookers or Skrill. The fact that I take the time to review this experience should be enough for you to not use their selfish and greedy service.
I was also told by Liz that I could get a copy of the call since "they record all their calls". Once I got to the right department, they said I needed to call their Legal number at 408-967-9915 and I'd have to subpoena to get the call. My guess is they will destroy the evidence now and say no such call happened. God the whole company upsets me and what's hard is you can't get mad at their reps, they are just doing their job which the beast has trained them to do.
I hope this helped some of you make the right decision.
Monica Johnson found this review useful
i using paypal before from 1year
before year minimum 10dollers per trasaction
transaction fee50 rupees & transaction is 2(or) 3 days completed
But now a days trasaction is completed on minimum 1 (week)
very problem for transaction plz trasaction is speedly completed for customer
If you've never enjoyed spending hours on hold, or disputing a questionable charge, try to avoid these people. You probably don't like people who are always 'right' at your expense and you won't enjoy your experience here if there is the slightest disagreement. Their customer support does not include merchant's telephone numbers. (If you've got a statement with a charge that you don't recognize, you cannot call that merchant directly from your statement, you must call Pay Pal, then the odds are good that you'll receive another Pay Pal telephone number and not the number of the merchant you need to contact). Situation is especially bad if you've have bought into a program with charges like subscriptions, very difficult to cancel.
I've just got off the phone with Paypal. Total time, on the phone? 1 Hour 32 Minutes and 19 seconds. And absolutely nothing to show for it but a resolution to never use their service again.
I just wanted to know if it was possible to dispute a claim that was brought against me. I did not think it would take very long, so I used my cell phone, which has limited minutes.
I was passed and passed between employees, with HUGE wait times in between. Note: paypal's does not give you any sort of estimate about how long the wait time is, as most systems do these days. And they certainly don't give you the option of getting a call-back.
Each new employee knew nothing about me or my question. Each time I had to repeat it, over and over.
The basic story is this: I used to sell the occasional item through Ebay. Once Ebay was trying out a new set-up for listing a selling, and I missed the "only ship nationally" option. My item was bought by a person in China. I shipped it and obtained a USPS tracking number. I thought that was safe.
The chinese person then claimed to have never have received the item. I called paypal with my tracking #, thinking I was good. I was informed it was not an acceptable tracking method. They refunded the chinese person's money, from my account. My account was $22 short, (about 25% of the total amount.) At this point, I have been robbed. I refuse to pay it.
I google around. This is a common scam. Internationals learn that paypal doesn't accept USPS tracking #s and use this to scam US sellers.
And paypal refuses to forgive the $22. Worse, they keep me on the phone for hours and hours (this wasn't my first call), dangling hope, transferring me from rep to rep, that they MIGHT forgive the $22. And they, after all that time, they don't.
I don't think I've ever dealt with a worse company.
Bought exhaust that was supposed to fit on my car, now cost me 2000 US modififying the exhaust never fit to my car, got the old removed is destroyed would cost me the same putting the old back, now payapl claim me to sent back the old exhaust to seller in org condition hahaha... The dispute they dont even fucking read what I wrote, just makes a decision this is insane in am DONE with PayPal, done buying online ever ever again..
Ebay got better Buyer Protection A LOT better paypal now I know is worthless shit....
They never return mails either never ever once the answer an email they dont give a fuck and I dont call to US from Sweden no way.. Dont got time dont want waste more money talking to stupid people..
PayPal you suck and the proof is here on this site.. I see 1 saying good things rest wow jesus chriust you REALY suc
I recently added 2 credit cards and the address update to my account. However, when I went to pay with the new added CC, I was declined not once but 3 times from the 1 card I chose to use. So, I went back into the account and thought I had fixed the problem and processed the transaction again. Transaction read successful and everything seemed to be fine. I went back and looked at the detailed transaction, (I highly recommend everyone does this) and noticed the monies was transferred out of my Bank Account instead of the CC I choose. Minutes later I called Paypal and come to find out the CC again declined the transaction. I clearly said to rep that I had not choose my bank account, and she said, "if a CC does not go through we default to your main source of payment, which in your case, is your BANK ACCOUNT.
Now, the transaction is okay, but I do not agree with particular type of business. If I clearly ask to use a particular CC and it is declined because of an address error or any other reason, then I should be notified or given the option of another payment type myself. In my opinion, ebay/paypal had no right to default a payment!!!!!!!!!
If ebay/payal wants their customers to fully know what's going on regarding payment policies, I suggest when adding the CC they clearly state that little bit of info.
If ebay/paypal does not chose to be part of the transparency act, then I have no other option but to delete my paypal account.
I bought a new computer or so I thought. In part because they accepted Paypal, so I believed I was protected.
The computer was BROKEN, and NOT AS ORDERED. Seller disputes neither of these facts.
I filed a claim after weeks of trying to resolve with the seller. Paypal never contacted me.
The claim was "resolved in my favor" but I was only refunded $1000 of the $1430 purchase price.
Now Paypal is non-responsive.
So if you buy a broken ANYTHING, count on losing money. Paypal's guarantee is a bald faced lie.
I used to sell giftcards on eBay. One person reported they did not receive their item and opened a dispute. After the dispute was settled, it turned out the person DID receive the item, but because they don't "cover gift cards" or have "seller protection", they expected ME to pay for an item that somebody DID RECEIVE ----- So I should just go on ebay and buy a bunch of gift cards and report that I didn't receive it to get them for free.... Why not?! It's PayPal's policy!!!!
I had my paypal account used to purchase thousands of dollars of cell phones. I tried to get the money back. I proved it was not me that purchased the goods. I pushed paypal to refund my money and they refused. they said it would take 2 weeks to a month. when i pushed them for action they contacted my employer and requested they fire me or the company I worked for would lose their paypal account. I was fired after 16 years due to this. Paypal ruined my life and retirement to teach me a lesson. Dont mess with paypal. dont do business with these heartless souls.
I have had an issue with our paypal account for the last 1 month and several limitations were imposed. These limitations were unreasonable and unjustifiable. In the End I had to take this matter to Senior Management at Paypal head Office who took swift action and resolved it instantly. I think Paypal needs to work more closely with their merchants in order to have a more fruitful relationship. They also need to go through a rigorous campaign to clearly understand their merchants financial standing.
I would be more than happy to assist any business which is currently facing issues with Paypal in reaching an ammicable solution. However your reasons must be genuine and justfiable. Please contact me via my personal website: http://www.asadshamim.net
I had purchased ads from Facebook which was paid for through PayPal. I had my debit card set as primary payment but they paid through bank account information instead. I used this account just as a temporary holding and has a constant balance of $0.00. much to my surprise, I receive an NSF fee because PayPal didn't use my preferred payment method. I contacted support who explained a "back door" setting as I like to call it because you have to look for it, that made that payment go through account info rather than preferred. I changed the "back door" setting to use my card. Sure enough, I receive ANOTHER NSF fee because PayPal used the account rather than the card again, even after I changed the setting.
Just really satisfied, I would really like to leave a linger review but english isn't my mother language ;)
Let's just give a try:
It's been a year or 2 that i'm using paypal, and I was never disappointed.
Here are some of the best aspects of paypal:
- you can pay without leaving your credit card numbers, etc...
- fastest way paying something bought on the internet (from my point of view in Europe)
- really easy to use
- good contact with help center
- A real buyer protection (I've experimented this trust me It works fine)
For all of these reasons, I can attest (from my point of view) that paypal is a really god company.
they take their money right away but when its coming from them and a lousy seller they take their sweet time refunding money.. of course too ebay allows crappy sellers funny when the rating doesnt show what the seller truely is. and paypal helps it along by allowing the scum to do e check instead of instant refund.... LOWEST GARBAGE OF THE EARTH!!!!!!!!!!!!!!
Jena Kay Bellissimo found this review useful
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