March 18th 2013: My girlfriend and I ordered a lot of different products - as We had been recommended this webshop.
Great prices so I was happy to learn about it.
Received a tracking no. after placing order (on the 18th of march) but no updates are were made to this tracking - still to this date reads "19/3 Collected by courier".
April 19.th. (1 monty later)
Still no sign of my order!! Have tried contacting lookfantastic SEVERAL TIMES! -By mail as their Phone no is not working(?!)
"Jeanette" , "Sarah Andrews" or "Kim Taylor" from Lookfantastic who have replied my mails and promised to "contact the courrier and get back to me" have (surprise) not gotten back to me on this.
May 9th (almost 2 monts later)
Finale Got through to a helpful employee, "Alex" who gave me the link to a disclaimer form to fil out.
Still havent heard back reg the form sent....
I am SO angry! Will keep spreading the word to the world, untill I get my products:
Do NOT use this site!
If Lookfantastic would please like to help me in this forum(???!!!) my order no is: 26609504.
I bought some beauty products from LookFantastic, i have to admit that the products are much cheaper than the market price and it takes not long to post to me. And i do always check the news in LookFantastic, i definitely will shop on it again!
I discovered Lookfantastic a few years ago while comparing prices of Paul Mitchell hair care products.It's even more attractive now that it offers free postage.I always check Lookfantastic first when I'm looking for skin are or hair are products.Excellent site with good offers and prompt service.I recommend this company
I love love love using lookfantastic to buy all my beauty essentials! They always have such great deals and offers on. I also find their prices are the best around for beauty, hair and skincare brands! Free delivery is a total bonus too! And it's super fast and always packaged amazingly. I give lookfantastic 5/5!
real techniques brushes are great overall, but these eye brushes feel a little chunky when compared to others. They are still soft and well made, it is just harder to get the same control and detail with these as I did with my previous brushes.
One of my favourite beauty websites that meets almost all of my beauty needs. Stocks a huge variety of products and brands and often has great promotions running. Reliable service and quick delivery. Customer service could on occasions be a little more speedy when replying to messages, but any issues have always been resolved with little fuss. I would recommend and will continue to use myself.
I use LookFantastic for all my beauty and skincare needs. They have products that I can't find anywhere else, and they have great offers - %off or 3 for 2 even on big name brands. Postage is free also which is great! I've contacted their customer service before and received helpful, great advice and service. The product I had ordered arrived open and they sent me a new one quickly and with no complications. Great service, great range of products.
Ordered loads from lookfantastic and generally the service is good. However, when it's bad, it's really bad. Had issues recently and customer service was poor. Took four emails and three calls to resolve, and only then when a manager dealt with my enquiry. Great products but would be better if the service was more consistent.
I always compare prices and look fantastic always seems to have the best deals. The reviews are very insightful which I use a lot in order to make informed decisions on my purchases. The best bit is that delivery is free so the cost of the product is what you pay, always a benefit in my eyes. The only thing is I'd change is to be told if the free gift is out of stock before the purchase.
I always buy all my hair and beauty products from LookFantastic as they have a wide range of big brands at great prices that can't be beaten. Postage is always really quick and there are often special offers on high end brands - I won't go anywhere else!
lookfantastic has the best range of cosmetics on the Internet and the best money saving and free gift offers. I love that delivery is free and I can read user reviews for products before I decide whether or not to buy.
I regularly want to try out new make up and hair products - bit of a beauty product junkie. I find that the prices on the website are very purse friendly and they have a large range of beauty and hair products. They also offer a great selection of electrical hair products as well. They frequently have tempting offers on to make their already reasonable prices even better and their delivery is quick so you can try out your new purchases really quickly after you buy them!
I have been a customer for many years. I have never been disappointed with the service from Lookfantastic. It is always the first place l go to for my premium hair and beauty products. Apart from the great choice, there are always really tempting offers.
I have bought from lookfantastic.com many times and the service and efficiency of delivery is fantastic. They seem to sell everything you would need and the delivery is free! They offer advice on their site and beauty tips, very useful in helping decide amongst their vast range. I love it!
All the best products and brands and great offers and prices.
Only once did I have an issue with a parcel arriving (due to the courier though) but the customer service team was very helpful at getting it sorted and quickly!
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