The EASYJET airlines Trap.
Last month while visiting relatives in England I booked a flight within Europe with easyJet airlines. The flight left out of Liverpool which was the closest airport to my relatives. The price of the flight was quite reasonable especially as I did not have any luggage to check. My wife and I just had a carryon bag each.
The requirements for travel allowed for one carryon with no extra hand baggage, unlike the USA where a laptop bag or purse is allowed also. The requirements stated the measurements for the carryon in metric sizes. I did not concern myself with this as I have flown worldwide with my carryon bag and never have had it refused in the cabin overhead. In fact I had purchased my carryon bag in England a year before and it had fit in all overhead compartments on numerous flights.
With no check-in luggage easyJet airlines requests that you check in online, print you boarding pass and go directly to the gate at the airport. We did this but when we started to board we were stopped by the boarding personnel and told our bags were too large. They had a size test cradle by the gate and when I put my bag in to test it did fit except for the wheels. In fact it fit in at an angle with less than half an inch of wheel restricting it.
Looking at the gate attendant I expected to get an approval but was told our bags would need to be checked into the aircraft's hold. I figured that would be a minor inconvenience but I had no choice as the plane was boarding.
Then I was told for each bag there was a charge of 40 English Pounds about $70 US (worse if you changed money at the airport). It was a wonderful trap; either you pay up now or you can't take your luggage or you don't take the flight.
I paid about $140 with a credit card right there (what a stroke of luck they had a credit card machine and the procedure in place to process them). This charge turned out to be more than the cost of the tickets.
I suspect - but can't verify - that someone in the employ of Easyjet airlines measured the typical carryon bag sold in many stores, even in England, and created a bag test cradle "one centimeter" smaller (see, I do know the metric terminology even though I don't carry a metric tape measure to the airport).
I considered cancelling the credit card charge after I got off the flight and I had my luggage in my hand but that would probable cause much more hassle with demand notices in the future. Instead I wrote this post so other folks would not fall into the same trap.
PS I'm going to look for a children's bag for when I ever need to fly easyJet again, assuming they don't get wise to that size bag or remove the overhead compartments from their aircraft.
I've flown with easyjet four times now and have had no problems at all so far. There are a couple of niggles I could raise and grumble on about such as the luggage space free for all, the comically silly speedy boarding or the attempts at selling you stuff but all in all what do you expect from a budget airline? If this is what they have to do to keep the prices down then hell, i'm happy to grin and bare it and afterall, if it wasn't for their cheap prices I wouldn't have been able to afford to visit three different countries in the last few months! (Malta end of November :))
A few bullit points.
-I've yet to meet an unfriendly member of staff.
-My flights have taken off on time and have arrived at their destination early.
-The cabins were clean but a bit cramped for my long legs. I find numbum kicks in around the hour mark but I'm too tight to pay for the extra legroom!
-The flight staff are helpful and attentive, how they keep on smiling is beyond me!
-Not much more i can say really, I have yet to try the food so can't report on that.
So, going by my meagre experiences I can happily recommend easyjet but I would also strongly advise you to read their rules carefully. Any mistake you make will prove costly.
As a footnote the amount of people that i've seen turning up at the gate dragging bulging suitcases that are obviously too large to bring on as cabin luggage baffles me. Generally they stamp their feet and rant at the staff, blaming everybody but themselves when they're informed that they will have to pay a heavy fine for their duty free stuffed uber-suitcase to be placed in the hold.
It's not easyjet's fault folks, It's intirely the fault of the person who failed to find out about the luggage guidelines! Ignorance is no excuse, the easyjet website is beautifully simple and concise, even I can understand it. The luggage rules are there in black and white, read them and you won't go wrong!
Happy flying folks!
Easy Jet used to be really good but now it has become a real joke. Often more expensive than flag airlines such as Swiss, yet lacking the standard of service provided by those airlines (such as being inlusive of meals and bagage charge). Basically, Easy Jet has not upgraded its services, only has put prices up!!!
It was my first flight with Easyjet and it was all the way through a positive experience.
Easy ordering on their website, very friendly and competent staff.
Looking forward to the next trip with Easyjet.
Only problem was the customers who had not familiarized themselves with Easyjet's baggage policy, which gave little delay.
But Easyjet can not help that some of their customers do not bother to familiarize themselves with the baggage policy
Wir haben unsere Ferien im wunderschönen Cornwall (England) verbracht und mit EasyJet unseren Hin- und Rückflug Basel - London Gatwick gebucht. So weit, so gut. Zuhause angekommen, mussten wir leider feststellen, dass eine Schalenhälfte eines unserer Koffer ausgebeult war. Zusätzlich war ein Zahlenschloss demoliert und nach dem Öffnen nicht mehr einsatzfähig. Da wir EasyJet nicht telefonisch erreichen konnten (EasyJet bietet natürlich auch keine Hotline an), informierte uns schließlich eine Dame vom Fundbüro des EuroAirport, das EasyJet grundsätzlich bei nur "leicht beschädigten" Koffern nicht für den entstandenen Schaden aufkommt und haftet.
Wir haben uns daher entschlossen, mit diesen Pfennigfuchsern nicht mehr zu fliegen. Zum Glück gibt es ja noch andere Fluggesellschaften, nicht wahr?
We spent our holiday in beautiful Cornwall (England) and booked our Basel - London Gatwick tickets with EasyJet. So far, so good. At home, we had to find out unfortunately that one of our suitcases was partly dented inside. In addition, a combination lock was demolished and can´t be used any longer. Since we could not reach EasyJet by phone ( EasyJet offers no hotline, of course) a lady from the “lost property office” at EuroAirport finally informed us that EasyJet basically does not feel liable and thus does not cover any repair expenses related to "slightly damaged" suitcases. We have therefore decided not to fly with these penny-pinchers in future. Luckily, there are still other airlines, aren´t there?
Julie Hine found this review useful
Easyjet charge excessive fees for excess baggage and what they fail to tell you is that you will be charged both ways! The smug staff take great pleasure in taking your money off you. If you are contemplating flying with this airline do not take anything of any value with you. They fail to check items in properly and are not prepared to help when they go missing. They lost our pushchair; ruined our holiday and charged us a huge amount of money for nothing. You have been warned: avoid this awful airline at all costs!
I travelled with easyjet on 22nd March 2013 from Liverpool. It was an early morning flight and there was a little snow on the ground and an icy wind. My flight was due out 2nd of the morning. After the plane pushed back and taxied onto the apron, on time, we then stopped there for the next 4 hours. We were given several reasons why we were stuck there including waiting for the de icing bower to the bower having run out of de icing fluid. However during the 4 hours a least 5 other flights took off ahead of us.
I emailed to easyjet customer service explaining my complaint and asking for compensation for my delay. I use that description customer service lightly as service is not what you get. My reply was a stock letter apologising for my flight cancellation! I emailed back and received another apology not specific to my complaint. I then wrote to the CEO of Easyjet. My email was passed to her secretary. The 1st email was the same sorry this sorry that, not our fault, everyone else to blame, no compensation. I emailed back with bullet points, other aircraft able to fly, poor organisation of de icing, no technical problems with my aircraft, not exceptional weather ect. Suddenly the reply was all about bad weather. Snow, ice, other companies having problems because of the weather, lack of man power the letter droned on and on but no compensation. Easyjet right even when their wrong.
Attention : Easy Jet appilque à la lettre SA nouvelle politique pour les bagages en cabine. Ma valise mesure 56 cm (standard international), soit 6 cm de plus que le standard Easy Jet pour les bagages cabine. J'ai du payer 50 €( !!!! ) soit plus cher que le prix du billet lui même pour mettre mon bagage en soute, sans quoi, ils me refusaient d'embarquer.
Evitez Easy Jet quand vous le pouvez. Les tarifs de façade sont des pièges.
Le SAV est déplorable. Ils m'ont répondu que je n'avais qu'à lire les CGV (31 articles écrits petit).
Pour moi, EasyJet, c'est TER MI Né !!!
Lisez ça : Le tribunal a ordonné la suppression de ces 23 clauses figurant dans les conditions imposées aux passagers "sous astreinte de 150 € par clause et par jour de retard". EasyJet a 60 jours pour se mettre en conformité, avant de devoir payer ces astreintes.
EasyJet devra également verser 30.000 € de dommages et intérêts à l'association de consommateurs UFC Que Choisir qui avait porté l'affaire devant la justice parisienne et faire à ses frais la publicité de cette décision de justice dans les quotidiens Le Monde, Le Parisien et Libération, ainsi que sur son site Internet.
Christoph Lewening found this review useful
Be careful! the easyjet assistants can make you lost your flight if you complain against their policies or the high fees they charge.
Today, 29th July 2013, the flight assistant in Catania for easyjet, after we complain about the 50 euros per laptop bag that we though were included on the ticket fees (as in all the other airline company) started to answer in a very unprofessional way, such as: " stop complain, if you want to board you have to pay or I will close the gate right now" or "pay now or leave"; after all that, not happy of this quarrelsome behavior, she also dared to point and wave her index finger straight on my face; because of this outrageous behavior, I lost my temper, rise my voice and slam my suitcase on the floor. After that, the assistant, finally obtain what she was looking for and let us out of the airplane.
She did not care about the fact that we had to come back to work tonight, that we would have sued the company for this ridiculous behavior and that the airplane would have left the airport with a large delay.
Be very careful when dealing with this airline!!! They are not professionals.
I booked with easyjet to fly to Corfu because flights seemed reasonable. I had booked 2 hold bags for outgoing and return journey.
When I arrived at airport the check in staff told me my itinerary didn't include hold bags!! I went to the easyjet website on my phone and showed them my itinerary clearly stating 2 hold bags for 2 people for both journeys.
They still refused and I was made to leave the check in and pay £50!
On the return journey I was horrified to have to pay another 60 Euros!! This bought the price very close to British airways which would of included even 3 meals for my family.
The airport staff at corfu told me this happens everyday and I even saw a guy on my flight who was charged both ways too.
DO NOT USE EASYJET UNLESS YOU HAVE NO LUGGAGE AND ONLY NEED A VERY QUICK FLIGHT.
Rejste med Easyjet fra København til Paris CDG 8/7-2013. I lufthavnen startede vi med at stå i bagegedrop-kø 45 min. Man undres over, hvorfor man skal checke ind hjemmefra, når man alligevel skal stå i kø for at få bagagen med. Easyjets skranke var i øvrigt den eneste i terminal 2, hvor der var nævneværdig kø; der var også kun 3 deske åbne.
Vi får at vide, at flyet afgår fra F-terminalen. Ankommet derud er der ingen information på skærmene om vores fly, et kvarter før boardingen skulle begynde. Vi skynder os tilbage til terminal 3 (500 m) for at tjekke, om vi er gået til en forkert gate. Her kan vi på oversigtstavlen se, at flyet er 1 t 35 min forsinket. Det var der ingen information om i F-terminalen.
Der er ingen kompensation i flyet for forsinkelsen. Noget at drikke kunne måske have været passende. Til gengæld, da vi køber en flaske kildevand og betaler med 50 DKK, mener stewardessen, at det nok passer med de 2,50 €, som den koster, det siger hendes regnemaskine nemlig. Efter længere parlamenteren får vi hende og en anden hidkaldt steward overbevist om, at det nok er forkert, får 50'eren tilbage og betaler med euro lånt af en medpassager.
Hjemturen 20. juli: Ligeledes forsinket, denne gang 1 t 45 minutter. Heller ikke her tilbud om en vand eller en kop kaffe som kompensation for ventetiden.
Så vores samlede oplevelse af Easyjet: Forsinkelse på minimum 1½ time på 100% af afgangene. Booking-nr. ELCXTSQ.
I can't believe Easy Jet charged me 88.18 EUROS for a flight that I cancelled because an EXTRA (a second) hold bag (even though you pay for it) does **NOT** allow the passenger to carry extra weight. As far as I'm concerned, the airlines sucks.
Fra Manchester i dag, 18 Juni. Var flyet 5 timer forsinket.
Ingen erstatning, ingen information og ingen personale. Kaos og ubehag.
Nu begynder easyjets fly at blive gamle og slidte, derfor kommer der flere og flere tekniske problemer. Og de har inge beredskab og personale at klare problemer.
Sådan noget easyshit!
jean philippe duval found this review useful
Easyjet left us waiting in a bus outside the plane for over half an hour. With no reason. The fact that no one even bothered to let us know what was happening was appalling. I know delays happen but it's the principal. You should keep your customers updated. Still no reply from my letter after 4weeks
Just back from a trip to Barcelona, every single time I've been with BA there have been delays, but not once with EasyJet. You really do get a decent service, although its harder and harder to get really cheap tickets these days.
Als 1,95 m Riese wird man auch an Bord abgewimmelt. Wenn man automatisch beim online-check-in einen Sitzplatz zwangszugewiesen bekommt, hat man an Bord keine Chance zu wechseln. Ich kann nun gar nicht in der Sardinendose sitzen. Wenn die das sehen ist es der Crew völlig egal. Die gesamte Emergencyreihe war frei, aber man muss 20 Euro zahlen wenn man da sitzen will.
Es ist in meinen Augen Diskriminierung, da man nichts für seine Größe kann und ich für einen Sitzplatz bereites gezahlt habe und da erwarte ich dass ich auch einen Platz bekomme wo ich reinpasse. Dies hab ich bereits 3 mal erlebt 2013.
Die Preise sind teilweise eine Frechheit, die sind teurer als Lufthansa, easyjet war mal günstig, nun nur noch Massenware. Ich werde versuchen diese Airline in Zukunft zu vermeiden und auch anderen davon abzuraten
And you certainly understand why it is the cheapest option on the market, with the most popular destinations.
Lousy seats, fine crew and the noise in their planes is the loudest I have experienced.
Will maybe use Easyjet again, but will avoid them if possible.
But as far as trust goes, they are trustworthy.
Their website is the best thing about the company. Very functional and quick.
Flew from Paris to Copenhagen with this airline. It was cheap, but the service was nonexisting and we had to ride a bus from the airplane to the gate, which should take a maximum of 5 minutes, but ended up taking more like 45 mins.
København -> London Gatwick og London Stansted -> København var super nemt, indtjekning på nettet er super nemt og man slipper for lange køer i lufthavnen, baggage drop er nemt og generelt er det overskueligt. Det er tydeligt, hvad tingene koster, såsom sædevalg, baggage m.v. så der kan jeg ikke brokke mig. Det er helt sikkert et flyselskab jeg vil vælge igen.
I have flown with Easyjet about 10 times or more and I never had any problem with anything. Their service is always at its best and the personal has always been totally funny and nice. You get information on the flight directly from the captain
Havent used Easyjet for a few years but used recently for Gatwick to Barcelona and back as part of a cruise deal.
I was surprised to find that they now allocate seating and this makes it a great service. No dash for the aircraft to sit together!
Service was friendly and faultless by ground and cabin staff. One suitcase was slightly over weight on the return journey but that was not raised as a problem.
We were also offered the ability to put one of our carry on small cases in the hold at no charge which was a bonus to us and to EZY as it reduced the baggage in the overhead lockers.
Pleasantly surprised at how good they were and I would be happy to use again anytime!
I find it hard to take some of these reviews seriously. People complaining about paying extras for overweight and luggage.. All this information about paying for luggage and seats are descriped clearly online.. So being surprised by the ekstra charges proves that you haven't read the information thoroughly.
I used EasyJet this weekend from Copenhagen to Gatwick - No problems. We only brought handluggage because we knew about the extra charge for luggage to be checked in.
I find it a bit ironic that people only give this company 1 star because of their own mistakes such as not being aware of extra charges and seat reservation.
Just order the tickets a good month before departure.
Be AWARE of the conditions - read the policy - know the company.
Don't bother book a flight with Easyjet just to save some money, because really, you pay double.... You have to pay everything even for the seats!!! They don't even offer you a glass of water, their seats are unacceptable(are comfortable for a smurf though) and their service is extremely POOR. I checked in an extra luggage and when I arrived to the airport, I had to pay extra for the weight inside the luggage. Really it's stupid. When you check in for an extra luggage in easyjet you have to pay extra for the weight inside it ,so you pay 30£ the luggage and then 11£ for every kilo you put in your suitcase. The only thing that they don't charge is the air that you breathe.......Maybe in the future!
Julie Hine found this review useful
Flown with them a couple of times staff are really rude and they are not cheap unless you book in advance flew twice with them once was my own choice the second a company i was working for booked the flight now i fly with BA and i have found that easy Jet is only about twenty to thirty pounds difference and sometimes easy jet are more expensive but i would rather pay a bit more and fly with BA no hassle if any delays you are kept informed and i have had a few reward flights now with my Air miles and the staff always helpful and all drinks and food included with price of ticket/one hand luggage/one lap top and 23kg hold luggage great well worth the extra money.
A few weeks ago my colleague and I arrived at Bristol Airport having finished work early. We hoped to get onto the earlier flight home but were told that if we had not flown into Bristol then it was going to be £120 to change the flight (a fee plus the difference in fare). We decided to wait and catch the flight we were booked on to. Just before the earlier flight was due to leave one of the customer service people came to us and said there wasn't may people on the earlier flight so they were going to transfer us free of charge. Thank you very much to the nice guy on the customer service desk!
I made a reservation on EasyJet, discovered I had entered the wrong date, tried to call them immediately. I live in the US and their office was closed. Sent an email and received a note they received it. I called the following morning and after being on hold for 27 minutes hung up. It is now 48 hours since I sent an email and there has been no follow up on their part. I have taken flights on them in the past and the flights have been fine but this service is unacceptable. I will take my flight and EasyJet, you just lost a customer
6th November 2012, we flew to Sharm el sheikh eventually... what a shambles. first there was a minor problem which took an age to sort, we were then told we had to change planes. after 45 minutes wait we re boarded. at last the plane took off- we were then told that we were going to Milan to pick up crew and refuel. we did eventually get to our hotel SEVEN HOURS LATER. NEVER AGAIN EASY JET.
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