Reply from Currys
[REPLY]
- Reviews (454)
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- Tracey Taberer
- Spalding, GB
- 1 Review
CONNED into taking out premier care plan!!!!!
I told operaror 17 Jon (shown on my hardwick retail park, kings lynn receipt) that i DID NOT want any care plans, ok he says, i will give you one month free at no extra cost, the next thing i know he is shoving a direct debit mandate under my nose to sign and tells me it us too late to cancel it as he has put the laptop through the til and i could cancel within the month (well thats all well and good but then the onus is on me to take time out to make the phone call in my own time)!!!!
When i got my receipt i also noticed a ￡7.00 card mandate which was not explained to me - i intend to cancel the plan and if i have any problems cancelling i will be complaining to the store manager and head office!!!!!
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- Deborah Elias
- 1 Review
Crap do not buy from them
OMG we've just spent nearly £2000 buying a washing machine, a tumble dryer and a Panasonic Fridge Freezer. They were all delivered on Mon (today is Fri). We did as the instructions and plumbed the wash/mach in, put it on a "cleaning cycle" - it leaked all over the floor. Engineer came out the next day - sorted. Same delivery day we discovered that the Panasonic fridge freezer had a "clunk" on the door of the fridge so called currys TWICE, put through to Panasonic but they were closed. Tues AM called Panasonic directly and arranged engineer for next available time slot which was Friday....
Engineer came this morning and took the door off the fridge to investigate... here should have been a happy ending, an uplift number, and exchange of brand new goods but no it was not like that.....
Firstly the engineer told me that the fridge door was missing and a rubber bush on the door (like a big washer) at manufacturing and therefore was defective. he left as I was on the phone to Currys to report this. They told me to call Panasonic who said it wasn't their fault and i needed to call Currys again. I did....Curry's said they could not exchange it as they need an uplift number (Not true they are required by law to exchange or refund the defective machine at their own cost it was defective from new) Either way I was stuck between the devil and the deep blue sea.
I realised sometime later that, since the "adjustments" by the Panasonic engineer ("I don't work for Panasonic we're just a subsidiary - I can't authorise anything for you I don't have the power"), the fridge is actually now completely broken - the LCD on the front doesn't work and as a consequence the fridge and freezer is now defrosting and all my food is now for the bin.
Brilliant!!! Then a brain wave.....I'll ask Currys to contact where I bought it from (I can't exactly take this back?) and ask them to exchange it for me....( I make no mention of the 2.5 hrs I've spent on the phone dealing with this matter - surely they'll just appreciate this and make it right?
So the manager from Chester Diva retail park calls me, I forget to get his name and number as I'm so excited to hear from someone from Currys (I've been promised 3 calls back so far) I know, I know, I should have got them. He says to me that a new fridge is going to issued tomorrow and delivered, to call a certain number after 9pm with my reference no and they will tell me what time slot it will be.
Called at 9pm exactly on the number he gave me......ALL CURRYS LINES ARE NOW CLOSED!
Gosh their customer services are second to non...
TOMORROW:
IF the fridge turns up with the same fault I shall refuse it and then drive the hour to the store and demand compensation and a full refund... if not I'm taking these arseholes to court.....I'm so fed up with being fobbed off by them like it's meant to be. They actually told me today that they were doingme the favour because they were sending out a brand new fridge freezer, despite the fact that Panasonic had refused to issue the uplift number because I refused the repair........HELLO it's a brand new machine...not a refurb, why should I have to accept a faulty machine???? Rubbish service, rubbish products, rubbish company!
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- Monika Zyla
- London, GB
- 1 Review
CRAZY BAD!!!
I wanted to buy Blackberry Tablet. When I called the store in Croydon they told me it was out of stock but they said that is one available in Wimbledon and they reserved it for me, gave me reference number (5522LCD). When I reached the store in Wimbledon (which is miles away where I live) they said it was out of stock and they didn't have clue how was possible that I got that ref number! I wasted my time and money !!!! It was my worst experience ever!!! Totally useless!!!
- Gultekin Mahmoud
- 1 Review
BAD EXPERIENCE WITH CURRYS .........
Ordered on line a fridge freezer on the 2 may had the order acknowledgement confirming order same day after a couple of days rang currys to find out delivery date but was told the order was being processed sent a email to them asking for the status of my order after a couple days received email on the 6 may stating ..
Dear Mr. Gultekin Mahmou,
I would like to thank you for taking the time to contact ourselves and would like to apologise for the delay in our response.
I can advise that as soon as your order has been allocated a delivery slot then you will be contacted by the supplier to confirm the details with you.
Again, please accept our apologies for any inconvenience the delay in this delivery may have caused.
Kind Regards
Knowhow Customer Support
Rang currys customer support today ( 9may ) for an update and was shocked to be told the order was cancelled regarding stock situation email sent out on the 7 may explaining the situation no email received regarding this ?? we are now waiting for the money to be refunded ..my advice KEEP away from currys worst online shopping experience we have had .....
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- Richard Wood
- San Francisco, GB
- 1 Review
Truly horrible experience
I ordered a fridge for my mother from currys.co.uk. they promised a delivery date when I placed the order but when I called to check by phone they first told me that they could not deliver on the date requested and then that only the manufacturer could provide me with delivery information. Impossible to geSo far I've been on the phone with them and the manufacturer (Electrolux) for a total of 2 hours (most of it on hold). Now I'm trying to cancel the order and - this is a good one - Currys took my money but 'only the manufacturer' can cancel the order and refund my money. I've now been listening to 'I'm sorry, all our colleagues are busy at the moment, but they know you are waiting and will be with you as soon as possible" for another 20 minutes.
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- Paul Martin
- Southampton, GB
- 1 Review
Hopeless customer service, dreadful experience
dreadful service, cost me £540 in extra days kitchen fitting costs due to lost delivery and no communication both about the delivery mistake and subsequent complaint (complained on 5 March and have only today, 8 May, after chasing a number of times had someone call me to discuss and offer me £50 as a gesture of goodwill). As they are answerable to no one, they couldn't care less about you or your custom.
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- Margaret McGrath
- 1 Review
Absolute rubbish, waste of time and petrol, never shop there again!!!
I went to PC world to buy Blackberry playbook, ( i have already bought 2 ) It was out of stock, but the assistant said they had some in another store in Beckton Currys!!!, I asked if he would phone and reserve one for me , he said they dont do that.I travelled to Beckton 25mile round trip, to be told they had none!!! I then went to PC world on the same retail park, he said they had none, But Curry's did. So I thought I would Phone a number to ask if they had any in another store,the number I phoned was 0844 561 0000, the female I spoke to said Cuurys in Beckton retail park had one, and I could reserve it, I asked her several times if she was sure they had on, she promised they did. She gave me my reservation number 2308U2Y, I went back to the store gave them my number to be told I had ordered a cylinder hoover, I told them I hadnt, she showed me the screen with my number and someone elses name.So she phoned up to where I had ordered, for a man to tell her that he had been calling me all morning to tell me it was out of stock, I told him it wasnt possible as I had only placed the order 5min prior from their car park., In total I had travelled 25 miles, wasted petrol, been lied to, and was treated like a nuicence, no wonder shops go into liquidation with shop staff like this. Never again will I ever shop at PC world or Curry's.
- Robert Priestley
- London, GB
- 1 Review
Sales staff gave incorrect information simply to make a sale
Several years ago, we purchased a dishwasher from Curry's. we paid for delivery and installation, however when it arrived the delivery driver said that he was not allowed to disconnect the old dishwasher, nor install the new dishwasher because it needed to be connected to an extension drain pipe. Eventually, I installed the dishwasher myself!
More recently, we needed to buy a new washing machine. Upon entering the store, we were very quickly approached by a sales assistant. We had researched a model on line, but still had a few questions that we put to the sales assistant. She told us that she could not answer the questions, but went on line to try and find the answers. We decided to go ahead and make a purchase and pay for delivery, we also paid extra for a timed delivery slot. Recalling the problem that we had with the disconnection and installation of the dishwasher, we told her how the new machine needed to be installed. She told us with all certainty that there would be no problem installing the new washing machine to an extension drain. She went on to explain that if we had an existing machine (which we did) then the delivery driver would simply disconnect the old machine and install the new machine.
The new machine arrived on time and between the agreed times. The delivery driver and his assistant were polite and curtious. The driver took one look at the existing installation and quickly said that he could not disconnect the old machine and he could not connect the new machine. He went on to say that if he did, he could be sacked by his boss!
We were now left with the new machine and the old one, and not being able to use either. I eventually got through to the branch manager, who seemed to be completely confused by the whole situation, though to be fare, did eventually call me back with an explanation of why the driver could not install the new machine. I told the manager that I wanted a refund on the delivery charge, the timed delivery slot and as we had been kept waiting, and could have ordered the same appliance on line, I wanted a price match. I was given a refund for the timed delivery slot but was not given any refund or compensation for the delivery charge or the price difference!
In our experience, make sure that you do your own research, and don't necessarily beleive what the sales staff tell you. As the delivery driver said " they will tell you anything to get their commission".
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- Christine Anderson
- Dufftown, GB
- 1 Review
delivery to store late
ordered a laptop for my fathers 60th birthday, site said item would be delivered on Saturday by 5pm item never arrived and the store said item would not be available till Tuesday. I asked if I could pick another item from the store but was informed it would be a separate purchase and I would have to pay the full amount. due to the fact it was a present I purchased another item and then tried to cancel other item over phone the customer service was terrible made it feel like it was my fault I had to cancel the second item.
The only good thing that came out of it was I got a reduced price on the item instore and the online item has been refunded and they are sending me some gift vouchers.
would have been much simpler if the website had just gave a true delivery date for original item.
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- Peter Mason
- 1 Review
Cheap prices but their customer support is simply shocking if a product doesn't work
I bought a Memory Stick from Currys last week. When I got it home the catch was not working on it properly and was near impossible to put it in a computer without holding it very tightly together and secondly the data kept getting corrupted.
I took it back and the Duty Manager refused to accept there was anything wrong and was very rude with me the more I tried to point it out. She refused a refund. I tried to explain the two issues with it and after I cited the law on refunds she finally gave in and offered an exchange but only for an identical memory stick. Customer service should be much better than this. Why does a shop have such a bad reputation when items go wrong? I do not understand their strategy. This is a shame as there are some good sales staff in some shops.
When I asked the duty manager for the complaints department she only gave me her first name and eventually gave me her managers first name. She said that Currys 'does not use surnames' and even called a sales associate over to explain this policy to me. I am very concerned that their complaints department cannot take complaints seriously when they only use first names! How strange!
Currys have cheap prices but should your product have a fault it entirely depends on the mood of the manager if they will offer a refund and on this occasion I even had to fight hard even for the offer of an exchange. I have heard they are like this but have never experienced it myself. Sandisk have now offered to replace the item and to be honest I am going to send it to them rather than ever go in a Currys shop again.
Never shop there in my opinion! Be safer, pay a little bit more if needed and go with a shop that has better and genuinely supportive customer service. I am looking forward to never going through the doors of a Currys shop ever again.
- Mr Gordon Dow
- 2 Reviews
Dreadful service
Wanted to buy a portable CD player, cheapest price was at Currys and the order & collect process showed that my local store had availability. I ordered one & got an email saying it would be waiting for collection.
I went to the store and, of course, after some wait, they admitted that they didn't have any in stock. They only thing they could suggest was that I go to another Currys some 7 miles away. I asked couldn't they just get one sent over? No, they can't do that anymore. Well just get more stock in? Only way they can do that is setting up an account in my name, get password etc - it would be there in 3 days and they would call me when it was in. All this took time of course. I asked what discount I'd get for a wasted journey; this was initially refused but eventually offered at 10% which I accepted (and good that the salesman [who I think was relatively new] was empowered to offer this).
Needless to say, Currys never phoned me to tell me that the item was in. I tried to phone the shop - firstly there's only an 0844 number covering numerous branches, maybe all of them, secondly I have to pay for 0844 nos. But I called it, only to go through numerous options, only to be told "We're sorry but we're very busy, we'll answer within 3 minutes". I gave up & went into the shop.
There was no record of my order, in spite of numerous clicks on the computer. The sales chap eventually went onto the shop floor & selected one of the CD players I was trying to buy.
So they'd come in, no-one had called me & had I not gone in the shop they might well have sold out once more.
Dreadful service. I intend never to darken their doors again if at all possible.
- Anthony
- 3 Reviews
quick,n,easy
ordered a new pc printer this morning on the pc world web site,an hour or so later i called into my local store (st helens) where i was met by a very helpful young assistant
(56 julie) who processed my order very quickly.WELL DONE JULIE.
- Jane Bellamy
- 2 Reviews
Misleading Advertising
I purchased a Samsung Galaxy Tablet whilst there was a special Easter promotion on. There was supposed to be a free memory card and a £20 Currys gift voucher included, this being advertised instore, online and in the daily newspapers.
When I got home and unpacked it, no gift voucher. I emailed them to tell them, when they eventually replied they did not answer my question, in fact the response suggests they did not even read the email! I emailed again with no response so I then told them I was copying it to Trading Standards and someone phoned me the next day saying the voucher would be with me within 30 days.
STILL WAITING ......................................
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- Mara Olaru
- 1 Review
Was friendly.
I went with my boyfriend to buy something and the seller was nice, a little insisting..but was good.
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- Neelashish Banerjee
- London, GB
- 1 Review
Appalling customer service
We bought a Hotpoint fridge freezer on the 16th of march via the currys website. The item stopped working just after a month of purchase, apparently the compressor was gone. A Hotpoint engineer came around, and promptly announced the item had to be replaced and gave us an uplift code. This entitled us to walk into any currys store and buy another fridge of same cash value, or pay diff if higher. Spend three hours in store running from pillar to post but all in vein. Finally phoned Hotpoint again to which the lady said Currys are just acting funny, an uplift code means a complete refund from the supplier I.e, Hotpoint. Finally the store manager to shrug it off her shoulders said I had to call the online help desk and they would sort this for me....surprise surprise been seven days without a fridge and still no joy!!
Please please if you can pay a few extra quid and buy somewhere where they care for their customers....oh yes the lady from Hotpoint said it herself "if I was you I wouldn't have bought anything from Currys"
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- Phil Smith
- 1 Review
NO HELP!!!
I visited the blackpool branch of Currys today (26-4.13) to purchase an apple ipad retina for my wife, i ask two assistants for help but both said they were busy,, but they didnt appear to be doing anything, The third assistant i asked for help said sorry that is not my department???..i was just going to go out of the door to a place were i could actually purchase the item i wanted, a young man asked if he could help. so i told him what i wanted, even though it wasnt "his department" he gave us excellent help and service,,thank you James Mason, you are a credit to that company..the other members of staff may find themselves out of jobs if they cant be bothered to assist customers,, so only through the help of young Mr Mason Currys are now £399 to the good..
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- John Tims
- Birmingham, GB
- 1 Review
Never use currys
PURCHASED NEW WORLD GAS COOKER FROM CURRY'S HIGH GATE BIRMINGHAM STORE ON 2ND MARCH DELIVERED ON THE 5TH MARCH NEVER USED GRILL OR OVEN UNTIL A FEW WEEKS LATER ONLY TO FIND PROBLEMS WITH THE GRILL .A FAN WOULD START AND BLOW FLAMES AROUND TOP OF GRILL.ARRANGED REPAIR UP ON THAT THE REPAIR ENGINEER SEEMED TO KNOW THE CAUSE OF PROBLEM WAS SO TOOK OF THE TOP OF HOB AND PROCEEDED TO BEND METAL PLATE BACK AND BEND GAS PIPE SO HE COULD GAIN ACCESS TO BURNER HE THEN FOUND BURNER HAD BEEN PUT ON UPSIDE DOWN AND NO SCREW THERE TO FIX IT AFTER REPLACING SCREW AND BENDING GAS PIPE AND METAL PLATE BACK WAS TOLD REPAIR HAD BEEN DONE. COMPLAINED TO STORE WHERE PURCHASED ABOUT THE MANNER REPAIR WAS DONE AND NOT HAPPY ABOUT IT. AND HAVE SINCE THEN BASICALLY BEEN PASSED FROM CURRYS TO NEW WORLD AND BACK AGAIN .AND STILL NO ONE WANTS TO LISTEN. I DID RECEIVE A COUPLE OF THREATS THOU ONE FROM STORE MANAGER FOR TELLING HIM I WOULD PUT THE CUSTOMERS OFF AND WAS THREATENED WITH THE POLICE AND THE SECOND FROM CUSTOMER SERVICES FOR SAYING I WOULD BE LEAVING BAD PUBLICITY ABOUT CURRYS ON THE INTERNET AND WAS TOLD THE LAST BIT OF CONVERSATION WAS RECORDED IT IS SUCH A SHAME THAT THE WHOLE CONVERSATION WAS NOT RECORDED AND THEY MIGHT SEE MY PROBLEM. OBVIOUSLY CURRYS DON T KNOW ABOUT FREEDOM OF SPEECH . I WILL BE PUTTING AS MANY PEOPLE OFF THAT I CAN FROM EVER USING CURRYS AS I HAVE LEARNED FROM EXPERIENCE
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- Salman Wali
- Cardiff, GB
- 1 Review
If your product is faulty, you have to go to the manufacturer?
No respect for the customer, no empathy. Promises of compensation and loan laptops but never delivered! Blatant refusal to give a refund and refusal to help! I get a text saying your laptop will be in store for collection Wednesday. 7pm at the store on Wednesday, where's my laptop? In transit? Not left the repair centre! Why did I receive this text? Inconvenience!
No laptop for 2 months while I've paid in full! 7 round trips to the store in regards to this laptop and the stress! Can't Skype with family back home! My parents won't see their expected grandson due to Pontypridd store manager Craig for who knows how long! What a joke! Never trust them or purchase anything from Curry's Dixon's knowhow! Criminals and bullies!
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- Michal Najwer
- 1 Review
The worst customer expirience in my life
I want write to tell how I was desapoint with customer service. I try buy tablet in one of your shop in Cardiff. I went to shop in St. Davids but the product what you selling was out of stock. The display model was broken so I cannot check product. I been asked to go to another shop in Cardiff as they got working display so I can test this model and also I will be able to order tablet from this shop for next day deliver. I drive to another shop about 5 miles to find out that they got also broken display tablet, event I asked to checked that before. When I asked to order for me this tablet I been told that I need wait 5 days for deliver as nobody in Cardiff got this model in shop. I been keep in shop for half hour to find out if this tablet Versus touch tab 10' dual core tablet 16GB will be with me in 3 days. Nobody from staff now how to order this product with next deliver day, as I been told in St. David that you offer next day deliver for extra £4,99. The staff was very unfriendly, arrogant and I got felling that I'm not welcome in this shop. When I asked for manager another team member explain me that they can order that for me for next day deliver and they train staff how to process that. After half hour I been asked to create account in currys web site to reserved and collect tablet from shop event that I want pay cash to save my time. \when I been told that I need create only account and then he will tell me if is possible to have this tablet next day I give up and left shop as I spent over 45 minutes in shop. No appologize for driving to another shop to see another broken tablet and for keeping me so long in shop. On the end I bought Samsung Tablet for £349.00 in Tesco what I think I can spend in PC shop and save time to drive to Tesco but staff was very unprofessional and rude to me. I been serve by 3 staff and all of them I think need attend some customer service training.
- Anup
- 3 Reviews
Dont buy anything from currys
Bought a laptop recently, And its making a clicking noise from the hard disk. Went to get it checked after a week and was asked to leave the laptop for couple of hours and they will call me back after its done. Neva even got a missed call on that day... Then went to picked it up the next day. I was told that the noise from the cd drive and i was told it was fixed. Came back home it was just the same.. Just absolutely poor customer service... They dont even care you after you paid for the product.. Just horrible company policy. Its not the customer service assistant fault they are just following the companies policy.. Its just the company is rubbish.. You will be lucky if you get a product non faulty. But if it is you are done....
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- Neeraz Gurung
- Leeds, GB
- 4 Reviews
Great product
Bought kitchen products from Currys, all the product was good only overhead hood had a problem as this couldn't be installed by the engineers who were sent for installation. Anyways refund was given after weeks of hassel, explaining things on phone (0845) and than at stores as the engineer lied by saying it was successfully installed.
- Michael Cupitt
- 1 Review
Just Hopeless
Currys does have some use - as a zero reference level for customer service. Ordered a freezer and chose a delivery date from those available. They took my money and confirmed the order. Later I got an email saying that they could not honour the delivery date and someone would be in touch. 6 days later and nothing. FOUR emails have yielded no response so have declared a dispute with the credit card company. I really should have known better. Delivery was to be 7am to 7pm. What company is so disorganised that it keeps people waiting 12 hours for a 10 minute delivery. I went round the corner to my local shop. It costs 2 pounds more and I got asked what day and what time I would like delivery. PLEASE DO NOT USE THIS COMPANY
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- Charles Ernesto Dankwa
- 1 Review
calls to currys technical depatrtment, too expensive.
I have just spent £20.00 trying to contact the currys technical department for assistance to no avail. My flat screen tv have started playing up so I decided to call the 0844 number on my purchase receipt. Unfortunately, I am one of those who do not have a land line at home so I had to use my mobile phone. Needless to say that I sat in my chair listening to the call-on-hold musicals till all my credit had run out.
I then walked to the nearest local currys outlet to enquire if they can be of any help but I have just been sent back home to repeat the same proccess and hope that I get in contact with a technician to repair my tv.
FRUASTRATION? it is an understatement.
I am just gutted.
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- Jan Taylor
- 1 Review
Appauling customer service
I purchased a Bosch washing machine in December 12 from Currys ( Caerphilly)and then the Know How installation team arrived. Flooded my kitched , used expleatives in relation to each other , were disrespectful of my house. When the floor started to lift shortly after this experience I contacted the Know How Team. It's now April '13 and they told me today that I should contact the franchise team to resolve the matter myself because they hadn't responded to Know Hows' request to contact me. What a shambles and the lack of customer service It is absolutely shocking. I will be taking my money elsewhere .Currys .. you take peoples cash with no commitment to good after sales !!!
- True Reviewer
- 1 Review
one star too many
Ordered a PVR and what a nightmare this company is. I can't believe how bad a company can get. So many problems that I'll list all my actions.
- After a week from my order date, I got no phone call, no tracking number, no mail, no information, no nothing.
- So I called their 15p a minute 0844 number, was kept on hold for 20 minutes after which they picked up and hung up immediately.
- I called again and after waiting a further 20 minutes, I ran out of time and had to give up.
- Sent an email explaining the problem, so after a further 2 day wait, they called me on my mobile by letting it ring exactly ONCE and they hung up. They then had the cheek to send me a mail claiming they had attempted to contact me and that I should phone them if I wanted an update. Obviously, it's the "it's all your fault" tactic.
- I had no choice so I phoned them again and this time got someone on the other end within 10 minutes. Got the standard Customer Service response, that there was an IT glitch and deliveries were running late and I would have to wait a further 3 days.
- I therefore decided to cancel my order with them and was told that the cancellation would be processed in 3 working days.
- During this time, they attempted to deliver the item and guess what, no refund processed after 5 working days.
They have provided the worst shopping experience ever and I have no idea when this nightmare purchase is going to get resolved. I will never be using Currys/Dixons/PC World ever again.
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- James Moclair
- Dudley, GB
- 1 Review
Keep Away
I ordered a mini fridge online and was informed of my free delivery date. I also had another email confirming of the said delivery. The time scale was anytime from 7-30 am until 8-30pm. My wife waited in all day and the mini fridge did not turn up! She also waited in the following morning and the fridge did not turn up!!!
I telephone customer care and found that the order was not proceeded! Further I was told that the order would now have to be re-proceeded and a new delivery date would have to be arranged!!!! I cancelled the order!!!!!!
- Jaime Lumsden Lumsden
- 2 Reviews
Currys customer service team is called KNOWHOW. they neither know how nor care...
Bought Bosch top of range washing machine. Also paid for delivery, fit and remove old machine. They arrived, said they don't disconnect existing machines, that's up to the customer, and left the new machine in the middle the kitchen floor. They said ring this number and we'll come back once your old machines disconnected.
We rang and they have so far failed to turn three times in three days.
Some useless person who claimed to be Customer Service called Tony Lowbridge responded to an email from me asking for help. He promised to come back to me and did nothing.
After being let down three days in a row, I have arranged to take the old machine to the Kettering Branch of Currys where I was sold the Bosch and service package. I plan to place the old scrapper in the middle of their store and tell the manager what dreadful service they give.
Looking forward to revenge on Saturday morning..
Never buy white good from Currys. Absolutely appalling company. Pay a little extra and go to a reliable supplier like John Lewis.
I'm about to send the email correspondence with this Tony Lowbridge to Dixons Group plc CEO Sebastian James...if he doesn't already know, he needs to be told that his KNOWHOW customer service team is uncaring, ineffective and more interested in avoiding ownership of customer problems. They just don't know how.
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- Katelyn Rowan
- 1 Review
Terrible delivery service
We ordered a DVD player on line to be collected in our local store at Tollgate in Colchester The order confirmation said that it would be in store by 5th April unless they notified us otherwise. No notification so we made a special trip to go collect the DVD player After waiting for about ten mins, the spotty youth on customer services told us that it hadn't arrived in store yet and they couldn't give us one from the shop floor as they wouldn't be able to cancel the one we had ordered. We are now told that they will email us when the DVD player arrives. This is not the first time we have had a problem with Curry's delivery I think we will be using Amazon in future
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- Gary Mcdermott
- 2 Reviews
missing parts and very bad customer service
I bought an iron to find the garment brush missing I bought it from currys burnley and as I live in Blackburn i took it back to their Blackburn branch to sought out the problem and was told point blank it was not their problem and take it to burnley 10 miles away ,I rang their customer services and the were not bothered.its a case of weve got the money now go away ,I will not be buying from currys in the future ,they will go the same way as comet to the wall. I thinks its buy online or the small local retailers in future
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- Jenni Warren
- Basingstoke, GB
- 1 Review
Failed to reverse fridge doors
I paid £30 when I ordered a new fridge for them to reverse the doors. When it was delivered they had no record of this and no tools with which to do it. I have spent a substantial part of the day chasing them to arrange for an engineer to come out and reverse the doors. I was told by the delivery driver that his happens a lot. The customer services staff are very friendly and apologetic, but the ordering system doesn't work and nobody is able to feed this back to the system designers in order to fix the problem.
- sue telling
- 3 Reviews
best shop ever
Really very pleased with all the help they gave me ,it was a Sunday and i know they have weekend workers , the first young man i saw was not sure about what i asked him so he found someone else , he dident go off and not come back , like they do . The other young man was really helpfull ,and helped me to descide on which tablet to buy , i would recanmend Currys to anyone , full marks to them.
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- Gillian Bean
- London, GB
- 1 Review
A very helpful experience.
I came to buy a camera. I asked a young lad and he gave me the name of a young lady who was extremely helpful. I could not fault the service.
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- Brian Markham
- 1 Review
£30.00 fiddle
i bought a hp laptop from currys. got it home it was slow unresponsive etc; took it back to get refund manager was arrogant and rude said the prob was my broadband no i never had prob with my broadband; but its your broadband he said again and again on and on. at this point he was lucky not to be in hospital being tube fed.my point is i paid a extra £30 for back up discs which means some body has got the computer out of its box and set it up. now they could have dropped it set it up wrong etc but no its MY broadband fault. i have since bought a azus laptop in a unopened box and set it up myself which took 20mins to do and it zips along fine no problem.so if you do buy a laptop from currys do not get there ready to go option get the one in a sealed box.
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- John Thompson
- London, GB
- 1 Review
Don't understand their own systems!
I can get discounted gift cards through a work rewards program for Currys, so against my better judgement following past experience I decided to order a new TV from them.
This was a pre-order to collect and pay for with the gift card, first problem was that the pre-orders are kept miles away from the collection point, so I had to wait ages for the poor assistant to travel from one side of the store to the other, and then struggle back with the TV, all the while several people were waiting and queuing.
Then when I handed over the reloadable gift card she bent it in two immediately she'd taken the money off it, without asking me if I wanted it back to reload. She didn't seem to understand the reloading process at all, first she offered me the bent and now useless card back then gave me a different new card, which I have no idea if I can reload or not.
To add insult to injury you can't use gift cards for online orders and so I missed out on the 25% discount on the wall mount that I would have otherwise got. I really don't understand why they have to make things so complicated even their own staff seem to get confused.
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- Danny Friday
- Birmingham, GB
- 2 Reviews
Next company to go bust
I am not sure if KNOWHOW is a third party contractor or just part of a group that owns currys (dixions) pixmania and pcworld.
Either way KNOWHOW is the worst company i have ever dealt with.
Ordered a American style fridge to be delivered on a Monday (day off work) from Currys.
Received a email confirming delivery for Monday between 7am-7pm, day before delivery received a text message to my phone confirming delivery on the Monday.
Monday comes and goes with no fridge freezer.
When i asked why it was not delivered on Monday and why they have wasted my whole day they just replied we didn't have the stock in the warehouse because it did not arrive on the weekend (so why on Sunday did you send me a text) They then said it will now arrive on Wednesday.
Hang on a second since when did the selling company start telling people what to do? Pure arrogance
My 17 year old son had to stay in all Wednesday for them, There instructions was to install and take my old fridge freezer as i had paid for this. But no, they told my son they could not install it and that they was not told to take my fridge freezer.
When i phoned up asking to forward to me to complaints department they just said give me your reference number then hung up on me. So i emailed a complaint which still today has not been replied to.
I phoned up to cancel the order and have them take it away, they told me they would phone back within 24 hours to arrange this but they didn't. I phoned up again to get someone say oh we will have to put your thorough to another department, then hung up on me.
Very Very Angry, a right bunch of cowboys..
I urge people not to buy any product from Currys/Pixmania/PcWorld/Dixons
By doing so these (or this) company will end up like coment and deservedly so
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- Alan Tomlinson
- Bolton, GB
- 1 Review
perfect customer servive
over the last three months we have bought a new touch screen computer, two 3d televisions and a 3d dvd player from your Bolton branch of pc world, we received excellent help from the staff at this branch today i went to purchase ink cartridges for my advent printer but bye mistake i got 2 black instead of black and co lour i returned to the store no problem one black was exchanged for a co lour cartridge and i received a discount voucher for my next purchase i would like to thank staff members michael and bradley two very helpful young men
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- Dennis Godfrey
- 1 Review
Price match would have been good.
Just purchased a Roberts Gemini 21 Dab Radio from Currys.(Branch 2320,Birmingham, Highgate. Upper Conybere Street B12 0EB). Priced at £89 99,compared to Amazon price of £72.80. As the radio was also on "Display" and the last one in the shop,I asked for a discount, I was informed that the manager couldn`t reduce it any further,the salesman intimated that it would have been around £200 originally.(not according to Amazon,......£90 was quoted online??) Currys have lost a customer.
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- Matthew Jeffreys
- Woking, GB
- 1 Review
Un-acceptable level of customer service
Had to purchase our new cooker online as none of the stores near to us have a good selection of cookers on display. We checked all the reviews as usual and decided which cooker to go for, it was delivered within a week. So far so good....
It was delivered and installed and was found to be damaged/faulty, we refused to accept delivery however the drivers would not take it away! (they couldnt get away fast enough and were quite rude!). I then had to spend countless hours on the phone trying to organise an exchange which seemed to be far too much trouble for the Customer Service Advisors at Know How, so in the end decided for a collection and a refund only. I've missed a lot of detail here as I dont want to bore anyone, but you get the picture. Suffice to say it is unlikely we will be purchasing from Currys again.
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- Leslie Burn
- 1 Review
operator 97 alyson [ smooth operator ] knows her stuff.
i we entered the shop in trimdon street sunderland to look at washing machines, my wife and i were greeted by alyson, lovely person, down to earth knew what she was talking about, even though i bombarded her with relentless questions, and she handled the challenge very well and had all the answers to my questions with ease and assurance of the goods to be sold, if the rest of the team are like alyson, all i can say is congratulations and keep up the good sales patter
- Fred Trivett
- Bexhill, GB
- 1 Review
winner of lemon sucking contest
having visited bexhill store to buy laptop and tablet i had the misfotune to have james serv me although very knowlegable he must have been at a twenty four hour lemon sucking contest and he must won because he was the most miserable person i have met in ages so much y so that i very nearly did,nt buy anything and i certainly did,nt want to buy any extras .
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